they allways call me back , they are only human at the end of the day and are doing there best , i think the trouble is these days is people expect to much as we live in a age where people just sit at a pc send a email and if you dont get a response within 10 minutes start complaining ,or expect you to ring back after 5 minutes ,
the folks in the parts department do not just sit at a desk answering calls they are up and down stairs in and out picking parts for postage dealing with customers checking through kits that are going out ,, and people who go into the parts department in person are asking questions and wanting to talk for hours to them about this and that etc and more importantly there making sure i get my chassis before dave etc etc
they are not your local audi dealership they are a small (big) kit car company people seem to forget this
unfortunatly i suffer the the exact same issue i cannot answer every call or email or pm straight away or even the same day and sometimes i totally miss pm's emails etc if i sat there answering every call email pm i would never get any work done and people who come into my workshop want to talk cars etc so you end up some days thinking crap i have done nothing today appart from talk and answer the phone etc its hard trying to please everyone and sometimes impossible unfortunatly ,some days i find myself locking myself in the workshop at 6.30 pm and working until 9 or 10 pm thats the only time you can get work done without interuption ,even then people call at 7 or 8 pm i even get calls on sundays and bank hollidays i sometimes wish we could wind the clock back 20 years to when life was much slower and we didnt have the interweb and emails etc and people actually had a life after work instead of being avaiable for contact 24/7