N_J Posted January 28, 2009 Share Posted January 28, 2009 I phoned on Saturday morning and got straight through.. even though I dont have any accent. But tried this week a couple of times and nothing .. even got the answer phone toady at just after 4 saying that they were shut for the day (what times do they open?) Left en email on Tuesday to see if they still did small quantities of gel coat ... no answer ...yet. Quote Link to comment Share on other sites More sharing options...
mark.anson Posted January 29, 2009 Share Posted January 29, 2009 Tried part dept all day Wednesday. Couldnt get through until i tried the sales option........that worked Quote Link to comment Share on other sites More sharing options...
bofus Posted January 30, 2009 Share Posted January 30, 2009 Similar here, tried 8 times on Wednesday, 4 times yesterday and left a message.....Today, success after two rings! Yippee. Parts ordered 12:45 was time. cheers Gav PS Shame Polley only delivered 2 out of the 4 tyres I ordered! Quote Link to comment Share on other sites More sharing options...
mark.anson Posted February 1, 2009 Share Posted February 1, 2009 Tried part dept all day Wednesday. Couldnt get through until i tried the sales option........that worked I take it back!!! Ordered so parts on Tuedays last week. Promised they would be posted next day. |Still not arrived by Saturday am. Rang parts dept no less than 15 times at various times Saturday morning,with no reply. Tried ringing sales dept......no reply Tried ringing every other option too. Still no reply... Quote Link to comment Share on other sites More sharing options...
Mark (smokey mow) Posted February 1, 2009 Share Posted February 1, 2009 QUOTE Rang parts dept no less than 15 times at various times Saturday morning,with no reply. Tried ringing sales dept......no reply Tried ringing every other option too. Still no reply... According to their website they were closed yesterday. Quote Link to comment Share on other sites More sharing options...
stewart pickles Posted February 2, 2009 Share Posted February 2, 2009 depending what you want mark have you tried ringing caterham if i ever sell my car that's who i will be ringing Quote Link to comment Share on other sites More sharing options...
Terry Everall Posted February 2, 2009 Share Posted February 2, 2009 Stewart You clearly have not dealt with caterham. For a start they only do "standard "cars with a few engine options , so you would soon get bored! Quote Link to comment Share on other sites More sharing options...
shakey Posted February 4, 2009 Share Posted February 4, 2009 WESTFIELD PARTS DEPT, yes found them open today, they only need to open an hour a day , judging by their prices? Quote Link to comment Share on other sites More sharing options...
kermit The Frog Posted February 7, 2009 Share Posted February 7, 2009 Feels like ive been trying to get through since xmas, still no joy. Geeting very p*** off with all this! Quote Link to comment Share on other sites More sharing options...
Marty Posted February 7, 2009 Author Share Posted February 7, 2009 Sorry I started this one but to be honest, disappointed that Westfield cannot get this sorted. We all bought Westfield cars didn't we and they must be losing business as I am sure we would all rather prefer to deal with companies that make an effort to give some level of customer satisfaction. They could make a killing form selling the right components at the right prices with the right level of service. Quote Link to comment Share on other sites More sharing options...
shakey Posted February 7, 2009 Share Posted February 7, 2009 BIT OF ADVICE, when you ring westfield you get the automated switchboard, select the option for technical advice, ask him a tech question { anything} then ask to be trasferred to parts and he puts you straight through, its never failed for me Quote Link to comment Share on other sites More sharing options...
2taptim Posted February 8, 2009 Share Posted February 8, 2009 I ordered a fibreglass race seat and mounting kit in November, was told delivery 2 to 3 weeks still waiting ! No payment has been taken from credit card, phoned and emailed many times no reply, just need an update or to cancel order,well cheesed off. This is the first time I've had a problem with them, normally parts arrive within a couple of weeks. I just know if I order one elsewhere it will turn up. Quote Link to comment Share on other sites More sharing options...
melt Posted February 10, 2009 Share Posted February 10, 2009 I must be the lucky one, phoned the parts dept. yesterday morning, got through on the third call. Postman handed me the parts this morning, can't complain about that! Mel Quote Link to comment Share on other sites More sharing options...
Jumpy07 Posted February 10, 2009 Share Posted February 10, 2009 I have never once had a reply to any email I have sent.. CJ Quote Link to comment Share on other sites More sharing options...
N_J Posted February 10, 2009 Share Posted February 10, 2009 Still waiting for a reply to my email ... from 2 weeks ago Quote Link to comment Share on other sites More sharing options...
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