Attorney specialised (or with knowledge) about discrimination for nationality

[Ian Kinder (Bagpuss) - Joint Peak District AO]

@maurici tag EE's customer service on Twitter and you might find there response improves.......https://twitter.com/EE?ref_src=twsrc^google|twcamp^serp|twgr^author

[maurici]

2 hours ago, IanK (Bagpuss) said:

@maurici tag EE's customer service on Twitter and you might find there response improves.......https://twitter.com/EE?ref_src=twsrc^google|twcamp^serp|twgr^author

Great Idea... Is working well so far. I'm having a lot of fun!

[maurici]

Well. Got a Written confirmation that my order is canceled with no expenses, and the confirmation that they did had a discriminatory policy referring to deliveries of goods, and that unfortunately isn't the first time that happens. Apparently this was corrected at the beginning of this year, and the T&C are the ones I got Via mail... apparently is the first time that happens in crewe store since the update.

Just had a call of the shop manager sending apologies and promising me that "was a true misunderstanding of their retail team that didn't had the policy updated bla bla bla bla, please we understand the trouble and how you felt but we are confident that i you rely on us again we will make it up with an outstanding service"

In that point i couldn't stop laughing.

Its awesome, in this sensible times, what a threat of legal action for discrimination can do.

If you are curious, the full conversation is in tweeter (of course not the private refund information)

 

 

[Ian Kinder (Bagpuss) - Joint Peak District AO]

Wow if they knew about it earlier in the year, they’ve not got a let to stand on if you were to push it further 

[CraigHew]

I'd be suggesting a free router from them....

[maurici]

HOHOHOHOH. this is hilarious.

I  beleave in Karma from today on.

I´m a 3mobile customer, as my girlfriend is. We have an unlimited data plan, and Till now, we only hat 30 of those gigs to be usable as a hotspot (aside of netflix that we could use it as much as we wanted) therfore... we had to manage very carefully what we was doing with this 30 gig each. (And that was the main reason of buying aditional data plans from thrid parties...).

Well, just gone to the 3 mobile app to check how many gigs had remaining as I´ve been browsing quite a lot this last days... and a small message is told me to update the app.

I´ve done it, and my data cap for hotspot has dissapeard!!

Called to three mobile to understand what that meant... and they have kindly told me that since 1st of october, All can you eat customers don´t have hotspot data cap. 

Happy days. I don´t need a router after all!!!!

THANKS EE!!! you saved me A LOT OF MONEY

 

[Andrew O Byrne White - Ireland AO]

Glad it's worked out for you there Maurici but that store manager should be getting the sack or at the very least demoted for running a store like that. It shouldn't take more than a half a second of looking at a policy that suggested they could only serve British nationals to know something was wrong and subsequently sort their end out. Absolutely disgraceful on their end that it got as far as it did. 

Apologies for my little rant - just a topic I have quite strong feelings on based on my own experiences! 

[maurici]

Yes @AndrewOBW I really should go for it, and i should claim for some sort of compensation and corrective action from their side. But to be honest, not in a nice place to be. It happens more often than you could expect that im being treated differently only for being spanish, no matter if I do work, pay my taxes to hmrc and to de councill and i get zero claimed benefits on return. Im just not from uk.

 

Few weeks ago, had a rant with an average unocuped housewife who blocked 5 cars in the car park of the dentist while she was in the surgery because she was tight of timing. One of thos cars was mine.

When she arrived 20 minutes later, and told her off for her behaviour, had an amazing reply "you should thank the country that you can access to this services instead of moaning of my behaviour..." (private dentist paid from my own pocket)...

And I have an endless count of this stuff from the last 3 years.

I dont really think that all the retired brits in the spanish mediterranean coast are treated like this.

But hey... "**** it". Is upseting for a few days, then you move on. And that is what happened. I was really upset, then i moved on. (And this time at least with an apology)

 

[Alan France]

Pleased you’re sorted Maurici.

It’s probably been more c*ck up than conspiracy, I would expect the term “National ID” was intended to prove identity, rather than indicate a country of origin. EE was originally a joint German/French company until taken over by BT, so I would not expect them to be institutionally too dodgy. There is a reason why mobile phone companies get more complaints than most other companies, and it’s usually incompetence.

The idiots that give you grief are just that, idiots, and they are a very, very tiny minority.

 

[TAFKARM]

13 hours ago, AndrewOBW said:

Glad it's worked out for you there Maurici but that store manager should be getting the sack or at the very least demoted for running a store like that.

Bit harsh.

[Dave Eastwood (Gadgetman) - Club Chairman]

13 hours ago, AndrewOBW said:

that store manager should be getting the sack or at the very least demoted for running a store like that.

A dreadful approach by senior management if they did.

That sort of draconian gut reaction (and having read previous posts, I can understand your anger), type of management creates a horribly unmotivated and disfunctional set of employees in the end, and tends to force even more “by the letter of the rules” behaviour, rather than the freedom to exercise some common sense and follow the spirit of any rules, rather than the strict letter.

Worse still, it tends to foster a culture of secrecy and the burying of mistakes for fear of the repercussions. You want staff from all levels to be able to approach their manager/superior and be able to admit problems and errors, without fear of loosing your livelihood for every infraction. (Though obviously, some disciplinary issues will always be serious enough to warrant dismissal, but then those sort of issues should always be made plain to employees up front.)

 

[Andrew O Byrne White - Ireland AO]

A mistake I can understand. Racism isn't acceptable though. I've experienced it myself several times since moving over here, hence my "harsh" response.  Shop floor employee needs training.  If you're in a position of responsibility though, having people reporting to you, you should know how to deal with these kinds of situations without turning a customer away.  If not, you're not fit for the job in my opinion. 

It's something that seems really small until you're ever on the receiving end of it.  Then it's an absolutely horrible feeling and would have been brushed under the carpet here, only for it having been raised in a public forum like twitter.  Suddenly the risk of bad publicity resulted in the reaction that should have happened at a store level. 

I can understand how my reaction may seem harsh to anyone who hasn't experienced it, but I 100% stand by it. 

[maurici]

17 minutes ago, AndrewOBW said:

A mistake I can understand. Racism isn't acceptable though. I've experienced it myself several times since moving over here, hence my "harsh" response.  Shop floor employee needs training.  If you're in a position of responsibility though, having people reporting to you, you should know how to deal with these kinds of situations without turning a customer away.  If not, you're not fit for the job in my opinion. 

It's something that seems really small until you're ever on the receiving end of it.  Then it's an absolutely horrible feeling and would have been brushed under the carpet here, only for it having been raised in a public forum like twitter.  Suddenly the risk of bad publicity resulted in the reaction that should have happened at a store level. 

I can understand how my reaction may seem harsh to anyone who hasn't experienced it, but I 100% stand by it. 

Absolutely echo to this words. No apologies neded to say things how they should be.

Now, im not telling that the people who dealt with me assuring that only could be collected with a british ID, therfore not giving service to an stablished foreigner dont deserve a way of living, but definitely, (and particularly in crewe where 50% of the proffesionals in the hospital and in bentley are foreigners, and being one of the towns with the biggest ammount of polish people living in the area)they don't deserve a job facing to the public, as they are the face of the company, and honestly, from now on, If ee ever manages to get the monopoly of comunications in UK, i will get back to live like in the 19th century, as I want NOTHING ever else with them.

[Blatman]

Can we re-visit "can't have a land line"?

I am interested to know the reason why. I see you're based in Crewe and an curious what the issue is, given that part of my job is to provide land lines and fibre internet connections to private homes...

[maurici]

4 minutes ago, Blatman said:

Can we re-visit "can't have a land line"?

I am interested to know the reason why. I see you're based in Crewe and an curious what the issue is, given that part of my job is to provide land lines and fibre internet connections to private homes...

None of the providers will give us coverage with fiber. Neighbour has bought copper with BT as is the sole provider that arrives to our state, and speeds are in the range of 3mb... not really interested on that service.

State is brand new... and only 4 houses and seems that openreach isnt interested in extend the service here.