A Polite rant from ME, and not to be considered the opinion of the WSCC, if it's too much then admin please fell free to edit or delete, but if you do please feel free to share with the contact at Lancaster Insurance.
If Lancaster Insurance have a representative that reads our forums then Sir / Madam / Ms / Half eaten placket of Jaffa Cakes every other Tuesday afternoon please take note.
I think Corporate Sponsorship and advertising is great, and most welcome at our superb club but I have to ask you to please take a look at your processes and try to improve your delivery of customer service.
I've been trying to converse over the telephone with Lancaster insurance, I have the ASBO insured with you and I am mightily impressed with the cost and cover.
I was and still am looking for a quote for my Motorhome.
Now to say that your VOIP systems are not working well would be a polite understatement, you rang me after I put all of the asked for data onto your website, you dropped the call as soon as the Sage (Wife) answered, you emailed me to say you tried to call and wouldn't try again. I tried ringing you, my call was answered then dropped, I tried again call answered and on hold for an outrageous time until my call was dropped again, now despite you stating that you wouldn’t try again you did, and I was driving so that was never going to work out well. Now on to the main event, a last ditch effort on Tuesday afternoon you called me again and we proceeded to find out that your operator didn't have access to what I'd put into the website, they only had my name and number. The call was slow and painful the pauses between questions and answers got longer and longer right up to the point that I felt being shouted at just wasn’t on, I had to hang up on yourselves for fear of breaching the wireless and telegraphy act. The lady I was dealing with got so frustrated with the voice time delay and overlaps occurring that she shouted at me.
Please review the tape and give the Lady a pay rise, I would have given up long before I shouted at a customer.
Has 'working from home' (in my opinion a scourge) outpaced your ability to technically support the comm's?
Should I try again out of gratitude for your sponsorship?
Nem.....