Success, well sort of.....
I went down the small claims court route, there you have two options.
1: Take them to court and argue it out with them, if they turn up.
2: Online, fill in a form giving all your evidence, timeline, letters, photos etc, then they decide whether it needs a hearing or they can deal with it without a hearing, this is the cheapest option, £70 up front, this is what i chose, that was four weeks ago.
I claimed a full refund of £795 plus £500 to cover the cost of returning my floor to its original condition, then i could start again.
I heard nothing until yesterday when a cheque for £795 landed on the doormat, no letter, nothing just the cheque, from the retailer not the subby. i suppose they were told to refund me what i had spent and forget about it, and that's what i intend to do
The floor looks fine and if i didn't tell you about it you wouldn't know until you sat down for dinner and felt like you were on a rocking chair.
So in summary i've got a £795 floor for £70, i think i can live with that for now.
I hope the cheque doesn't bounce