I know from what the factory guys have said at events, they're unwilling to get into internet debates - there's never a winner there, so I suppose I can understand, to some degree.
However, they've been very willing to speak openly and freely in person, and accept the brickbats that inevitably headed their way, as well as explaining what they doing to improve things and fix exiting issues.
Julian, both on his own and with various combinations of staff has attended a number of WSCC events over the last year where shall we say club members could have a full and frank exchange of views! The factory has also held it's own events, where again there's been plenty of open and free talk.
I know it's difficult for those club members a bit further afield(!) to get to events like these, but I would recommend AO's to seriously consider getting the factory guys to come over for an Area Meet and a chance to both get feelings across AND to hear about the things the factory is planning and exciting possibilities for the future.
(Might be worth the more distant Areas perhaps getting a few different areas together for a joint meet with the factory?)