The ten weeks of waiting since I placed my order came to an end on Wednesday when I picked up my Special Edition kit!
Have to say for a lifelong wizened old cynic I was highly impressed with the professionalism and efficiency the Westfield staff exhibited without sacrificing anything of the enthusiasm and friendliness experienced at the recent open day. Chris, Hanna and Kyle, the three I mostly dealt with on Wednesday, deserve special mention as they explained the process, helped to pack the Van and then patiently went through the paperwork.
Included in the paperwork was a detailed Bill of Material, broken down by sub-section which additionally identified which part was in which - of the many! - boxes; wasn't expecting that but know just how useful it is going to be.
Yes, there were a few missing parts, but really not that many and none that will impact the initial stages of the build; in fact I got an email from Hanna on the Thursday telling me some of the parts were already being FedEx’d and should arrive on Friday, which they did.
Think many of us are quick to criticise when things go wrong, and I’m as guilty of that as anyone, but conversely we should give praise where praise is due and think Westfield deserve a big pat on the back for the way the whole collection process was handled.
Now I’ve just got to assemble it, doubtless upgrading along the way which I’m sure at some point will invoke WBT#16.
Cheers
John.