I'm sure they will sort it all out and its a change that had to come.... It interesting seeing how the same issues that WSCC commitee have to wrestle with come up. Albeit and many may disagree, I think we manged the changes better, slower and more incrementally.
You always have to remeber with these things that people feel so strongly and act so wawardly because they have such passion for the product / brand / website or whatever. That passion is a good thing - In my opinion it would always be much more bad thing if you made a major change ano no one commented either way. That would mean no one cared and therefore your not relevant.
Personally I always thing you need to set a small bar for people to step over into making the plunge to a sale, hence trial membership here etc.