I ordered a windscreen & frame, they said I had to pay in full, and delivery would be 3 weeks. Nearly 5 weeks later I contacted them (took 3 days of phoning before they would answer the phone) to be told by a young woman who said she had only just started at the company ..., It had not arrived from suppliers, didn't know when it would arrive, could not chase supplier, WF staff were off sick, Julian was away on holiday and, lastly, "things were chaotic here at Westfield" !!
I was not a happy bunny and reminded her that I had already paid for the goods. I expressed my displeasure (in a calm and polite way) but it seemed there was nothing to do but wait. Amazingly, about 20 minutes later, the young lady phoned to say, there had been a mistake and that my windscreen WAS in and would be dispatched that day.
As a new WF owner, I want to be able buy parts from the factory but these instances of delays are very worrying.