In the past year I have written to the head of West Sussex County Council which they ignored, four separate letters regarding a minor incident on my wifes car ( where the cost of rectifying the poor repair was more than the original incident ) to Saga Insurance, Acromas, Apollo Bodyrepairs, AA insurance and The AA and every time its taken weeks for an inadequate reply sent by someone with no decision making authority and the process starts all over again. The levels of incompetence is embarassing, AA insurance underwritten by Saga phone to say the car is ready, phone Apollo they say not ready yet, next day Acromas phone, car ready phone Apopllo not ready. Finally collect car,nice leaflet explaining 5 year warranty, and reasons why not to use car washes, the rear bumper repair was fine but the paint was stripped from the edges of the rear doors, had a wander around, they clean cars with a huge industrial hot water pressure jet. The car has since been repaired by a reliable local body shop but it took months to get anyone to take responsibility. Customer Care it's a modern day oxymoron.