Decided not to reply on the day, as I was too annoyed to put it anywhere near as eloquently as Scott.
I understand a few people have reported issues, but as I have no personal direct knowledge or experiance of those issues, I can't comment. And don't want to blindly repeat things I've heard on the net.
Like it or not, and it seems some don't, my only experiance so far as been excellent, of both parts and the factory generally. The minute that changes for me, I will let anyone who'll listen know!
As far as my experience of the companies service goes, a typical example is the roof I recently bought, I'd originally arranged with Gav to collect it from the factory once he let me know it was in. As luck would have it, it arrived the week of the Donnington show, and despite how busy I know they all were, Gav and Russ arranged between themselves to get my roof to Russ, who could get it brought up to the show in the trailer with the drift car. Where Russ then took time off the stand in the main hall to nip out to the drift stand with me so that I could get my new roof.
The irony is, I've I'd ordered it a month or so later, the companies managing director and sales manager would have just as happily brought it up in the boot of their car as they visited the Cheshire meet. (in fact they did bring some stuff up with them for another Cheshire member), so let's also knock on the head the idea that Gav and Russ are the only ones worth of personal praise down there.
Our impartiality means as a club, just that, being impartial, reporting the bad and the good and resisting the urge for childish knee jerk responses.