Thanks Howden Insurance (formerly A-Plan)

[Maurici- CleaR Motorsport]

I have to say that even with a bit of back and forth with the Agreed value for The Lobster, that I think was more the underwriter than Thatcham... it was an absolute pleasure dealing with Richard Spencer... Amazing knowledge of my Westfield and nothing was too much of a surprise taking in account is a one off.

 

Not only that, but this year, they managed to Improve the quote of my engine swapped MR2, and when I dealt with Thasha for my former extremely modified Saxo, had a similar experience. Insure a car like this with so little trouble is mainly impossible where I'm coming from, and even once in uk the European driving license has sometimes been a problem and many times ended with some sort of gray deal, what an immense pleasure finding the Thatcham branch.

[Howden Insurance - Specialist Vehicle]

4 hours ago, Maurici- CleaR Motorsport said:

I have to say that even with a bit of back and forth with the Agreed value for The Lobster, that I think was more the underwriter than Thatcham... it was an absolute pleasure dealing with Richard Spencer... Amazing knowledge of my Westfield and nothing was too much of a surprise taking in account is a one off.

 

Not only that, but this year, they managed to Improve the quote of my engine swapped MR2, and when I dealt with Thasha for my former extremely modified Saxo, had a similar experience. Insure a car like this with so little trouble is mainly impossible where I'm coming from, and even once in uk the European driving license has sometimes been a problem and many times ended with some sort of gray deal, what an immense pleasure finding the Thatcham branch.

 

Thank you so much for this feedback! I'll pass it on to Richard and Tash it really makes our day when we get feedback 

[Greenstreak-Andy D]

Renewed my insurance with Howden (I still call them A-plan), dealt with Luana Profor who was most helpful. Giving me the option to bring in breakdown and legal cover when I can put my Westie back on the road. 
great price and great service. 
Thank you 

Andy

[Howden Insurance - Specialist Vehicle]

Don't worry, sometimes we still answer the phones A-Plan when we are sleepy 😂

[jaykay42]

Just renewed my breakdown cover through Howdens - reasonable quote - helpful staff, thanks Laila, and when I needed rescuing last year, Howdens (as opposed to the national operator for the breakdown trucks) was excellent in helping!

 

Hopefully I won't need anything this year.

[Ansoeb]

Just did my renewal with Howdens, second year on the trot. I am happy to say my renewal is cheaper than last year and I spoke with Arnold and Kate who were very helpful. It's refreshing to be able to contact a human rather than a chat bot. Human interactions are becoming a thing of the past when dealing with alot of organisations these days. Thanks Andy

[Howden Insurance - Specialist Vehicle]

9 minutes ago, Ansoeb said:

Just did my renewal with Howdens, second year on the trot. I am happy to say my renewal is cheaper than last year and I spoke with Arnold and Kate who were very helpful. It's refreshing to be able to contact a human rather than a chat bot. Human interactions are becoming a thing of the past when dealing with alot of organisations these days. Thanks Andy

Thank you!

[Flying Carrot Steve]

3 hours ago, Ansoeb said:

 It's refreshing to be able to contact a human rather than a chat bot. Human interactions are becoming a thing of the past when dealing with alot of organisations these days. Thanks Andy

 

I hate the way this is happening throughout the world. It's terrible for mental health. It's all done in the name of efficiency ie profit and it disgusts me quite frankly. 

 

Even GPs now you can't get to speak to anyone, it's all done online. Doctors are telling people to do the exact thing that is making people ill, it's ridiculous. Like we don't all spend too much time with screens as it is!

 

And it's certainly not efficient from a customer's point of view, in the end 99% of the time I end up speaking to a person to get an issue sorted anyway but it just takes 5 times as long as it used to. It sucks to say the least. 

 

Rant over