DMc Posted February 20, 2020 Share Posted February 20, 2020 Has anyone on here been in contact with Hi-spec recently? ive been trying to contact them for 2 weeks via email and on the phone, no reply and no answer... Is this normal for them or are they maybe closed for holidays? Quote Link to comment Share on other sites More sharing options...
Dave Eastwood (Gadgetman) - Club Chairman Posted February 20, 2020 Share Posted February 20, 2020 3 minutes ago, DMc said: Is this normal for them It can be, sometimes you're lucky and get straight through, other times it can be a hideous nightmare, always been like that. Quote Link to comment Share on other sites More sharing options...
Steve (sdh2903) Posted February 20, 2020 Share Posted February 20, 2020 5 minutes ago, DMc said: Is this normal for them Yes Quote Link to comment Share on other sites More sharing options...
AdamR Posted February 20, 2020 Share Posted February 20, 2020 Seconded. If you haven't already parted with cash, try and source elsewhere... 2 Quote Link to comment Share on other sites More sharing options...
DMc Posted February 20, 2020 Author Share Posted February 20, 2020 Great...im trying to chase an order placed weeks ago and is holding me up big time. I had plenty of contact with them, but now its radio silence Quote Link to comment Share on other sites More sharing options...
Steve (sdh2903) Posted February 20, 2020 Share Posted February 20, 2020 Good luck. I had a 10 week wait for a '4 week' order. I'd paid up front and when I said to cancel they denied they'd been paid. Only threatening to get the bank involved made them refund. Terrible company. As adam says if it's available elsewhere then definitly a better option. Quote Link to comment Share on other sites More sharing options...
DMc Posted February 20, 2020 Author Share Posted February 20, 2020 yeah it is as i feared. I can contact the bank and have them return the money if it comes to that. I should manage to source the parts elsewhere (alloy hubs etc) Quote Link to comment Share on other sites More sharing options...
Westfield Chesil Limited Posted February 20, 2020 Share Posted February 20, 2020 I know they are understaffed atm. I did get chance to speak with them last week. i would try and allow a little more time. They are a small company and if staff are off it really is all hands on deck. Quote Link to comment Share on other sites More sharing options...
DMc Posted February 20, 2020 Author Share Posted February 20, 2020 That gives me some comfort I suppose. I have a lot of patience for small companies, but over 2 weeks without any reply is bad even if they are understaffed. Something as simple as an automatic reply to emails, or a voicemail is all that is needed to keep customers confidence. This kind of customer service scares people away and worse, can give them a bad reputation. 2 Quote Link to comment Share on other sites More sharing options...
Westfield Chesil Limited Posted February 20, 2020 Share Posted February 20, 2020 I just managed to get through on the phone. Sales staff are off and new system being put in place. Give them a call if you get chance. Quote Link to comment Share on other sites More sharing options...
Steve (sdh2903) Posted February 20, 2020 Share Posted February 20, 2020 Sorry pat but there are too many instances of this to make excuses for. It was a new manufacturing process then it was an IT failure in my case. I imagine that you as a company making multiple orders have a much better relationship with them. However they treat the average punter like crap. Quote Link to comment Share on other sites More sharing options...
Dave Eastwood (Gadgetman) - Club Chairman Posted February 20, 2020 Share Posted February 20, 2020 I like a lot of their product but have only and would only deal through a trusted supplier, in my case I've bought Hi Spec through Cat Motorsport when they were around, and then since they became a re-seller, only ever through Westfield. Quote Link to comment Share on other sites More sharing options...
DMc Posted February 20, 2020 Author Share Posted February 20, 2020 That's certainly what ill be doing in the future. if you guys have managed to get through (on a supplier phone line i assume) then it seems like they're best suited to being a wholesaler rather than selling to the public direct. Quote Link to comment Share on other sites More sharing options...
Terry Everall Posted February 20, 2020 Share Posted February 20, 2020 Also could use Playskool Quote Link to comment Share on other sites More sharing options...
Mole Posted February 20, 2020 Share Posted February 20, 2020 Service poor from playskool too.. unfortunately..despite me really trying hard..lost over a month..and now had to source elsewhere... Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.