contacting Hi-Spec...

[DMc]

Has anyone on here been in contact with Hi-spec recently?

 

ive been trying to contact them for 2 weeks via email and on the phone, no reply and no answer...

 

Is this normal for them or are they maybe closed for holidays?

 

 

[Dave Eastwood (Gadgetman) - Club Chairman]

3 minutes ago, DMc said:

Is this normal for them

 

It can be, sometimes you're lucky and get straight through, other times it can be a hideous nightmare, always been like that.

[Steve (sdh2903)]

5 minutes ago, DMc said:

Is this normal for them

 

Yes

[AdamR]

Seconded.

 

If you haven't already parted with cash, try and source elsewhere...

[DMc]

Great...im trying to chase an order placed weeks ago and is holding me up big time.

 

I had plenty of contact with them, but now its radio silence

[Steve (sdh2903)]

Good luck. I had a 10 week wait for a '4 week' order. I'd paid up front and when I said to cancel they denied they'd been paid. Only threatening to get the bank involved made them refund.

 

Terrible company. As adam says if it's available elsewhere then definitly a better option.

[DMc]

yeah it is as i feared. 

 

I can contact the bank and have them return the money if it comes to that.  I should manage to source the parts elsewhere (alloy hubs etc)

 

 

[Westfield Chesil Limited]

I know they are understaffed atm. I did get chance to speak with them last week. i would try and allow a little more time. They are a small company and if staff are off it really is all hands on deck.

 

 

[DMc]

That gives me some comfort I suppose.

 

I have a lot of patience for small companies,  but over 2 weeks without any reply is bad even if they are understaffed.

 

 Something as simple as an automatic reply to emails, or a voicemail is all that is needed to keep customers confidence. 

 

This kind of customer service scares people away and worse, can give them a bad reputation.

[Westfield Chesil Limited]

I just managed to get through on the phone. Sales staff are off and new system being put in place. Give them a call if you get chance.

[Steve (sdh2903)]

Sorry pat but there are too many instances of this to make excuses for. It was a new manufacturing process then it was an IT failure in my case.

 

I imagine that you as a company making multiple orders have a much better relationship with them. However they treat the average punter like crap. 

[Dave Eastwood (Gadgetman) - Club Chairman]

I like a lot of their product but have only and would only deal through a trusted supplier, in my case I've bought Hi Spec through Cat Motorsport when they were around, and then since they became a re-seller, only ever through Westfield.

[DMc]

That's certainly what ill be doing in the future.

 

if you guys have managed to get through (on a supplier phone line i assume) then it seems like they're best suited to being a wholesaler rather than selling to the public direct.

 

 

[Terry Everall]

Also could use Playskool

[Mole]

Service poor from playskool too.. unfortunately..despite me really trying hard..lost over a month..and now had to source elsewhere...