Attorney specialised (or with knowledge) about discrimination for nationality

[maurici]

Hi guys. Anyone knows something about it and is happy to have a chat? 

Very long shot, but that is the only colective here in uk witch im involved, so most of the people i know... is from the club. Therfore... first place i thought to ask.

Im a bit feed up, and today a company has literary took my money and rejected to provide me service for not having any british ID.

Is unclear if I will have my money back.

Being or having a british ID IS NOT A REQUIEREMENT to recieve service. I would like to have a bit of advice of how should I proceed, as I've bee treated like ****. Happy to pay for your time if you are really on the case.

Thanks. 

Maurici.

[maurici]

Well happens that i do have legal advice included in my home insurance... one of this things that i never though i would use...

However, if someone wants to give me his professional views i would really appreciatte it.

[XTR2Turbo]

If a professional service then their industry will most probably have an ombudsman who you can contact 

or you could try citizen advice. 

I would also read their terms

Thete are many services that require you to provide proof of id and address.  Are you interpreting this as prof of being British? 

I can think of some services that may be impacted by nationality or time spent in uk such as opening a bank account or some insurance.  I know of some hire companies that have strict rules just because of issues ... if you are happy to outline the service it may be easier to comment 

 

[maurici]

4 minutes ago, XTR2Turbo said:

If a professional service then their industry will most probably have an ombudsman who you can contact 

or you could try citizen advice. 

I would also read their terms

Thete are many services that require you to provide proof of id and address.  Are you interpreting this as prof of being British? 

I can think of some services that may be impacted by nationality or time spent in uk such as opening a bank account or some insurance.  I know of some hire companies that have strict rules just because of issues ... if you are happy to outline the service it may be easier to comment 

 

They have not delivered my (already paid) router as the shop policy is only accept british ID for the delivery of the goods. Therfore they havent started the contract either.

I own a house. Im a fully legal UK resident (till brexit anyway) and have no problem to proof my adress and my main residence as my own.

There is not written mention in their terms, or the delivery instructions I've recieved, say nothing about having to be brit, or having a british Id. Only says, passport, national Id card, or foto driving license... witch ive provided, but of course, my spanish version, as while being european, I dont need to have them and my documents are prefectly valids within the boundaries of europe, and will keep being perfectly legal in uk probably after brexit, if you want to keep having spain as you retire place...

Therefore, indirectly i've been discriminated by the people of the shop, going against their own delivery instructions by the fact that I'm foreighner, and apparently this goes against the directios of the EHRC and the humans right equity principle after lisbon treaty 2011... (or so Ive been told).

 

[Andrew O Byrne White - Ireland AO]

I've had similar challenges where my Irish driving license hasn't been accepted by businesses as a "valid photo ID". It was bl**** annoying but after a rant I just got my passport (with the exact same photo except in black and white). What that place is doing is absolutely unacceptable though, and verging on racism. I'd be having a chat with the police there personally. 

[maurici]

47 minutes ago, AndrewOBW said:

I've had similar challenges where my Irish driving license hasn't been accepted by businesses as a "valid photo ID". It was bl**** annoying but after a rant I just got my passport (with the exact same photo except in black and white). What that place is doing is absolutely unacceptable though, and verging on racism. I'd be having a chat with the police there personally. 

Yep. The legal team I've been queering about it see grounds for a big go, after reading the E-mail they sent me (where the terms and conditions are explained) and hearing my side of the story anyway...

To be honest, after have let it cool down, I don't really know If I want to be involved. I'll be happy if they get my money back.

They have lost a contract of £1800, as it was a 4G router with 500gb plan (I can't have landline at home) and this things are rather expensive...

[Andrew O Byrne White - Ireland AO]

Yeah, understandable not wanting to have the hassle, but at the same time, people need educating about this. Even if not doing it for the money, I'd not be letting them off until they changed their policy and issued a written apology along with that refund as a matter of principle. 

[XTR2Turbo]

the problem is not their terms or policy but someone's incorrect interpretation.  THis is a problem with an individual not a company policy and you would therefore struggle to get far. 

 

Unfortunately I think you just need to escalate it in the company 

 

Get in writing from them if you can what you say they have asked for. 

[Kevin (Mr T)]

1 hour ago, XTR2Turbo said:

the problem is not their terms or policy but someone's incorrect interpretation.  THis is a problem with an individual not a company policy and you would therefore struggle to get far. 

 

Unfortunately I think you just need to escalate it in the company 

 

Get in writing from them if you can what you say they have asked for. 

Exactly what I was going to say.

Take it up the line and I'm sure you will get it sorted.

Good luck.

[Rory's Dad]

Bad things happen when good people sit down and say nothing. I'd be blazing angry too under these circumstances  (said the person with a Flemish surname). What else are they going on?? 

[maurici]

2 hours ago, XTR2Turbo said:

the problem is not their terms or policy but someone's incorrect interpretation.  THis is a problem with an individual not a company policy and you would therefore struggle to get far. 

 

Unfortunately I think you just need to escalate it in the company 

 

Get in writing from them if you can what you say they have asked 

You are wrong with the interpretation.

I bought the product in EE- onine shop. To be elegible to have the product, you basically only have to pay. There is no further requierement than a billing adress, as is a mobile internet device, with international service, so, you can actually buy it to work in france as long as you have an UK billing adress an an UK bank account for the direct debit (i do have both things)

Problem is that shops delivery policy in EE doesnt lines up with the service policy, and they will only deliver goods after showing a valid UK ID. Therfore, you need to be UK national to collect your goods.

The guy tryed everything, and the shop central service confirmed sending the conditions that the ID NEEDS to be british. From their point of view, I failed to identify myself as a customer (again fisical shops policy, not service policy).

The guy understood my frustration but he was hands tied when the customer service manager said that shop delivery policies were those ones and the mail I recieved (and pasted a few posts above) not specifing that the has to be uk ID, has to do with online department not fisical shop.

Is all much difficult to explain than the simple explanation that "the guy was wrong" so please, dont make assumptions.

Best case scenario-company policies are not well tied up between online and fisical shops leading to missunderstandings.

Worst case scenario- the company is deliberatly rejecting to deliver PAID goods to perfectly legal non British national customers.

 

[DonPeffers]

Would a professional company spell receive incorrectly as recieve in their terms and conditions?

Did you pay by VISA credit or debit to claim refund thru bank for non delivery of goods?

Have you spoken to trading standards?

If company cannot provide service what is in their T & Cs regarding refunds and timescales?

The issue seems to be one of suitable I.D. not nationality and says telephone to discuss options.

Good luck.

[maurici]

10 minutes ago, DonPeffers said:

Would a professional company spell receive incorrectly as recieve in their terms and conditions?

Are you implying something with this?

Is a common mistake i do as english isnt my first language... 

However, i see where you are going they've done the very same mistake at the end of the mail. Dodgy.

I payd by debit card.

I have not spoken with anyone than the legal team of my home and family insurance...

There isnt (at least not that i can find) any terms and conditions specifying what happens when the company says the "the customer failed to identify himself" as they say they are perfectly capable to provide the service as long as I identify myself with a valid (for them) ID.

[DonPeffers]

Any TV program on scammers and dodgy traders warns that spelling mistakes DO NOT happen on the websites of professional companies and warns consumers that this could be a sign of a problem company.

If the company 0800 telephone number is still working then you could give them a call firstly to establish what other ID options exist and to ask about refund.

Certainly do not pay any additional monies whatever excuse the company might give and the refund has to go to the debit card company.

The company website must have a link somewhere, say at the bottom of a page, to click on to read T & Cs.

Would taking advice from their shop be a help?

[maurici]

10 minutes ago, DonPeffers said:

Any TV program on scammers and dodgy traders warns that spelling mistakes DO NOT happen on the websites of professional companies and warns consumers that this could be a sign of a problem company.

If the company 0800 telephone number is still working then you could give them a call firstly to establish what other ID options exist and to ask about refund.

Certainly do not pay any additional monies whatever excuse the company might give and the refund has to go to the debit card company.

The company website must have a link somewhere, say at the bottom of a page, to click on to read T & Cs.

Would taking advice from their shop be a help?

Company is EE. That doesn't means they are not scammers, but is not a phantom company...

Shop won't give me any further advice, they are hands tied (so they say)

Online customer services (0800 phone), have the order as "returned by the EE-shop, failed to deliver, reason-Non ID". They can't do anything for me (so they say).

Spend 3 hours of my life yesterday messing with them and is frustrating, as I end willing to discharge all my Mediterranean fury shouting, insulting the poor operator on the phone (who isn't guilty of anything, and most of the are foreigners too) every time they tell me a different story and blame some other end of the company. 

Will give them a few days till the goods are back from the shop to the "online warehouse" and depending of the  resolution of the case "that will have to be evaluated individually", will progress with a formal claim, or not, and will take further actions against the shop and the company other than trying to get a refund, or not.

T&C won't help if the specific topic isn't covered there (and it isn't).