Scottish Bloke Posted January 28, 2013 Posted January 28, 2013 I agree with SteveD ref the trapped moisture, I've seen it many times before on new cars. It is possible to heat the mark (very carefully) with a heat gun which normally is enough to remove the mark or make it's appearance acceptable. However - be warned, if you do paint damage in the process don't expect a successful warranty claim! I've removed marks 2 foot square with heat lamps but beware of damage, only rectification if you burn or the mark doesn't shift is to repaint. Rich Quote
Graham0127 Posted January 28, 2013 Posted January 28, 2013 What kind of attitude is that. I wouldn't expect this from any new car no matter how cheap. Thankfully there are manufacturers out there that do take customer service and quality seriously You`re so right......Next mummy bus was new Kia Sorento 3.5 petrol............Best service we`ve ever had. Quote
KugaWestie Posted January 28, 2013 Author Posted January 28, 2013 The photos went to the lease company today, with an explanation of how the damage has occured based on the excellent comments on this thread. The lease company response - oh thats easy to sort out, it it a 5 minute job I am now waiting for a date when the can do their 5 minute magic repair Quote
SteveD Posted January 28, 2013 Posted January 28, 2013 The photos went to the lease company today, with an explanation of how the damage has occured based on the excellent comments on this thread. The lease company response - oh thats easy to sort out, it it a 5 minute job I am now waiting for a date when the can do their 5 minute magic repair gaffa tape Quote
Norman Verona Posted January 28, 2013 Posted January 28, 2013 Only two tools required. If it's loose - gaffa tape If it's tight - WD40 Quote
Norman Verona Posted January 28, 2013 Posted January 28, 2013 By the way, I don't see what it's got to do with the lease company. Just take it into your nearest Merc dealer and ask them, nicely, to fix it. Also make sure they lay on a courtesy car when it goes in. Quote
KugaWestie Posted January 28, 2013 Author Posted January 28, 2013 IMO it is right to contact the lease company first - after all if there are any problems when the lease ends and the car goes back then at least it is on file. If they dont perform, then it is off to the dealers in a few days Quote
Graham0127 Posted January 28, 2013 Posted January 28, 2013 IMO it is right to contact the lease company first - after all if there are any problems when the lease ends and the car goes back then at least it is on file. If they dont perform, then it is off to the dealers in a few days I think you`re doing the right thing.........they`ll only send it back to the dealer,but your covering your own back. Quote
KugaWestie Posted February 13, 2013 Author Posted February 13, 2013 Well, after two visits to my local dealership, we appear to be making progress Mercedes have agreed that it is a warranty item and the bodyshop will be contacting me to arrange to carry out the repair in the next week or so Quote
Graham0127 Posted February 13, 2013 Posted February 13, 2013 Glad they`ve agreed it`s a warranty matter.......were they thinking it was a non covered tropical disease ? Hope they do a good job `cos it`ll always catch your eye now ! Quote
KugaWestie Posted February 13, 2013 Author Posted February 13, 2013 Glad they`ve agreed it`s a warranty matter.......were they thinking it was a non covered tropical disease ? Hope they do a good job `cos it`ll always catch your eye now ! The argument was whether Germany should pay, or whether the supplying dealer/transporter should pay. All sorted out now and I am dropping it off on Monday next week for the work. 2-3 days so I assume they are respraying the door, will find out when I drop it in. Quote
Norman Verona Posted February 13, 2013 Posted February 13, 2013 Was the second visit for an appointment with a factory inspector? Renault used to do that. We would book about 20 people in for his visit and then he wouldn't turn up. Whereas with a Nissan paint claim we would phone our rep (we only had one, for Renault we had 4) explain the nature of the defect and were given the go ahead on the phone. Ed to add that you posted whilst I was typing. So, because they want to apportion a cost centre you have been inconvenienced. They could have arranged for it to be resprayed and sorted out who paid after. Personally I would say the dealer should pay. He should have dealt with before delivery. If it was DIT then it will be difficult to claim of the transport company now. Quote
cast iron Posted February 13, 2013 Posted February 13, 2013 but Reanault and Nissan are the same company.....Ha Ha Quote
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