John Loudon - Sponsorship Liaison Posted May 17, 2011 Posted May 17, 2011 Do a System Restore to a date prior to the problem Quote
RichP Posted May 17, 2011 Author Posted May 17, 2011 How do I do that John? This is what's running in processes: Quote
Mark Stanton Posted May 17, 2011 Posted May 17, 2011 Check this out, read and download on Rkill It does work and even I could follow it and get rid of the poxy virus Info and Download for RKill Quote
Blatman Posted May 17, 2011 Posted May 17, 2011 Won't help if it's a root kit anyway. Been there, tried that ETA... NOT Mark Stantons advice, which may be good. I was talking about Johns advise to do a System Restore. The tools for which are: Start > All Programs > Accessories > System Tools > System Restore. Plenty of processes running. Isolating which one is the bad one is a job for Google when you have a couple of hours to spare. And that's if you can weed out the "mischevious" web sites stating that perfectly good processes are bad and should be deleted Have you tried the Norton tools since last time Rich? Quote
RichP Posted May 18, 2011 Author Posted May 18, 2011 Hi Blatters I'm calmer now............... Not tried Norton tools - as far a I can see you need to purchase a product from them? Perhaps I'm looking at the wrong thing but a free online checker was not evident on the site I looked at. Mark, thanks - I've run RKill now. I've managed to run Spybot which apparently identified and quarantined 21 "problems" which must be good news. Whether that's it - all done - I don't know. It's still running a full hard drive check every time it starts up which is a PITA. If anyone could let me have a "fix this for complete dumimes" type solution I'd appreciate it. Thanks for all the help Rich Quote
Mark Stanton Posted May 18, 2011 Posted May 18, 2011 You might need to run RKill a couple of times and then download anti malware from malwarebytes.org and run that Blats is right a system restore to an earlier point won't work been there, tried that Quote
John Loudon - Sponsorship Liaison Posted May 18, 2011 Posted May 18, 2011 How do I do that John? Start it up in Safe Mode (press F8 at boot up immediarly after the BIOS splash screen and select Safe Mode from the menu). Once its booted up you are asked if you want to enter System Restore witha Yes or No - select Yes and then select a date from before the problem began to restore from (The dates are highlighted if a Sytem restore is available and greyed out if not) Quote
Blatman Posted May 18, 2011 Posted May 18, 2011 I don't think system restore will work. The virus infects the root system with run once programs that are unaffected by system restore. The other issue is that system restore will roll back to the date specified no worries, but it may well delete any files added after that date as it goes. Friend of mine lost an important set of correspondence that way, so be careful... Quote
John Loudon - Sponsorship Liaison Posted May 18, 2011 Posted May 18, 2011 Its worked for me many times Quote
John Loudon - Sponsorship Liaison Posted May 18, 2011 Posted May 18, 2011 I don't think system restore will work. The virus infects the root system with run once programs that are unaffected by system restore. The other issue is that system restore will roll back to the date specified no worries, but it may well delete any files added after that date as it goes. Friend of mine lost an important set of correspondence that way, so be careful... No data has ever been lost in my cases. A message boxappears telling you of this very fact Quote
Blatman Posted May 18, 2011 Posted May 18, 2011 Which is why I think it won't work. The virus sits in the root directory, runs at start-up then conceals itself, undisturbed by system restore. I have used system restore and paid for equivalents like Norton Go-Back and they work in the same way. Some of them are good for restoring a system after a download goes bad or a driver screws up or similar, but for heavy duty virus removal, it can be patchy at best IME. With the virus Rich has, I'm 99% certain that system restore will not have the intended effect, but may have unintended side effects, so I'm sounding a note of caution... Quote
Dommo Posted May 18, 2011 Posted May 18, 2011 There's a few variatons of this out there mind. A system restore worked nice and easily on a pc I did, but on another it was much more involved. Can you not buy a USB flash drive, chuck your important files on there, rebuild your laptop, add the recommended software, then plug the flash drive back in? Best case, the software picks it up if it's headed off to the flash drive, worst case, you need to rebuild again and try different software. Quote
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