20%

[adamnreeves]

I would have thought vat rate is determined at the invoice date so if you raise an invoice in December and give 30 days to settle even though the work has not been done and you customer pays after work done then as far as the audit trail is concerned it's all above board. True it's pennies but being seen to provide customer service is king requires little effort on your part Steve.

I think you will find that Steve's customer sevice is just fine and he doesnt need to bend the rules to keep customers. My guess is that there arent enough hours in the day for him already

Not really bending the rules. It is an advantage for the business as the revenue for 2010 is increased. I just wanted to point out this as an option. Course I know SteveD's customer service is very good judging from opinions expressed here. I was just being a  

[SteveD]

i'l leave the  passing judgment on my customer service to people that actually know me and my buisness

[adamnreeves]

i'l leave the  passing judgment on my customer service to people that actually know me and my buisness

We wuv you wuv  

[Dave Eastwood (Gadgetman)]

Having a diplomatic moment Steve?    You really aren't well. Commiserations  by the way from a fellow Man Flu sufferer.  

[SteveD]

Having a diplomatic moment Steve?    You really aren't well. Commiserations  by the way from a fellow Man Flu sufferer.  

oh yes wuv    its a good job there is a delete button you should of seen the first version  

i think jack daniels and benalin is the cure for man flu

[Dave Eastwood (Gadgetman)]

Yeah, saw the deleted post, thought I was starting to see things when it suddenly changed   But them I am alternating Lemsips and whiskys at the mo.    

[SteveD]

Yeah, saw the deleted post, thought I was starting to see things when it suddenly changed   But them I am alternating Lemsips and whiskys at the mo.    

[nikpro]

i would help customers out ,and in general bend over backwards for them (ask anyone that knows me )

As long as you don't start bending over forwards wuv!

[SteveD]

[John Loudon - Sponsorship Liaison]

Tell him you will do it at 17.5% but you want a tip of 2.5% to make it worth your while    

Has this man actually met you? no wonde he rang you up to ask instead of popping by  

[SteveD]

what you trying to say wuv  

[lippydave]

Steve, are you in training for the diplomatic corps?

Surely the correct answer should've been..

"Alright ya tight get, if yer worried about a couple of quid I can tell yer gonna be one of those never satisfied whinging basts so feck off elsewhere...."

 

Or the face to face coversation goes.....

"Bring readies forget yer receipt and I'll forget the vat?"      

[SteveD]

     

[pistonbroke 2]

QUOTE

i would help customers out ,and in general bend over

Do you go all the way to keep the customer satisfied ?

       

[SteveD]

http://forcesfashionuk.co.uk/images/Man%20love%20Thursday.png