Tesco - great customer service

[peterg]

We moved house recently and have spent the last couple of weeks informing everyone that needs to know....seems like hundreds  

anyway, my wife has a Tesco Visa card and duly informed them amongst many others - yesterday we received a small package saying 'Thanks for telling us about your move - hopefully this will be easier to unpack!'

Inside was a bar of Tesco Finest Swiss chocolate   and a pack of coupons for stuff that you need when you move into a new home (cleaning wipes, kitchen towels, Febreeze etc) plus vouchers for money off takeaways and meals out (10% at Harvester etc)

Absolutely brilliant idea! someone at Tesco's marketing department has their head screwed on, if only other companies were as thoughtful    

[chrisbin]

Good one!

Glad someone in the company is interested in something other than India....

Mind you, in fairness they have been very supportive of my wife while she has needed long-term leave (won't bore you with circumstances).

[oioi]

but can they organise a car park

[predawson]

That's good service. Don't use them for insurance though. Quoted me £1800 for average spec Westfield despite advertising that they insure kit cars.

[Camel_Landy]

What's your problem? They said that they'd insure you... It's just that the quote came out a little more than you expected!  BTW the Tescos insurance & other financial products are done through the Royal Bank of Scotland.

M

[steve_m]

I had my tin top with Tesco insurance, nice and cheap but absolutely crap and sorting out problems and chasing 3rd parties.  I ended up doing the lot myself, but maybe that's what insurance is like these days ??

[Renmure]

ASDA arent too bad either. I had bought a widescreen tv there nearly 5 years ago and it recently went BANG! I phoned them up to see if there was any contact for repairing them and was told to bring it back and take a new one or get a full refund. No Hassle, no fuss. Didnt need the receipt (it was one of the ASDA branded tv tho.) I was impressed anyhow!

[Nick A]

While your all on about tesco's a friend of mine's mum's car broke down in tesco's car park and they called the RAC for her even though she was not a member and had the car fixed, apparantly tesco's have RAC membership because they want to keep the car parks clear don't want lots of broken down cars left for days

i though it was good customer service  

[stubbow]

Well i know what to do if i break down now

Push it to the nearest tesco car park

[mad lon]

Sadly one day there will only be one supermarket and nowt else if things don't change  

[JonnyBoy]

While your all on about tesco's a friend of mine's mum's car broke down in tesco's car park and they called the RAC for her even though she was not a member and had the car fixed, apparantly tesco's have RAC membership because they want to keep the car parks clear don't want lots of broken down cars left for days

i though it was good customer service  

same thing with me.. very good idea!!

[oioi]

While your all on about tesco's a friend of mine's mum's car broke down in tesco's car park and they called the RAC for her even though she was not a member and had the car fixed, apparantly tesco's have RAC membership because they want to keep the car parks clear don't want lots of broken down cars left for days

i though it was good customer service  

but the time i told the tesco manager that i had called the police to sort out the gridlock in his car park all i got was an arsey response    

and then he had the cheek to tell me i couldnt drive out the wrong way up a one exit    

the w@nker even tried to stand in my way.  i had to mount the curb to avoid him.  you try being pleasant having sat in a badly designed for an hour and a half with gridlock

useless poorly educated non problem solving ****** jobsworth

and tescos customer complaints were pretty p*** poor as well

i would attach the (carefully and politely worded) rant i sent them and the response i got, but another basteward nicked my laptop

they are normally good but get them out of the ordinary and headless chickens

ooo i could go on for hours

pass me my wine

[Chris Elworthy]

We stopped using Sainsbury's when wifeys' new car got dinged badly by van in car park (van b*******ed off).

When trying to track down said van we were told that none of the cameras covering the car park (we thought to protect customers and Sainsbury's property) were real ones.

Makes you think eh?

[Fat Albert]

BTW the Tescos insurance & other financial products are done through the Royal Bank of Scotland.

Tesco Insurance is operated by UK Insurance Plc, who administer own brand insurance for a number of UK Household names including Direct Line and Peugeot.

A personal recommendation...

I would rather be caught in the meat mincer in a pie factory than deal with UK Insurance Plc again.

[hilux]

Sadly one day there will only be one supermarket and nowt else if things don't change  

A `good` monopoly isnt a bad thing provided its heels are being snapped at all the time.

People moan about BT but your call is answered, the phone lines are installed, uninstalled without fuss etc at the times they say and your b,band is always on etc etc

B Gas is a world beating company with massive investment/ownersship in the states/siberia etc. they maintain a vast asset for this country yet some smart ass can set up an office with some call sales people and is allowed to undercut them.

British steel owns about 30 of usa steel making

etc etc etc

Dont knock em as the frantic scrabble for titbits means third rate companies chasing ever fewer margins (look at the cr*p on Sky) BBC rules afaiac

Patriotic rant over (and no Im not a commy pinko, Im blue throughout)

PS Barclays are b*stards IMO