Lancaster Insurance

[evosteve]

Is it just me, but is the new advert a bit in your face and over the top?

[Kingster]

9 hours ago, evosteve said:

Is it just me, but is the new advert a bit in your face and over the top?

Not to me 🤷🏼‍♂️

[Captain Colonial]

10 hours ago, evosteve said:

Is it just me, but is the new advert a bit in your face and over the top?

It’s too large, which can happen when logos are uploaded.  I need to whip out Mr Photoshop and resize the logo, then upload it again.  Leave it with me, I’ll handle it when I’m next on my desktop.

[Ian Kinder (Bagpuss) - Joint Peak District AO]

Does this mean we've got a new sponsor/advertiser? Can someone therefore please update the list used by the mod team. It's not been touched for sometime.......................

[Captain Colonial]

Done my best @evosteve but for some reason it just expands the JPG to that size no matter how much I shrink it.  Sorry.

[Kingster]

Is it that bad???

[Captain Colonial]

@Kingster At the bottom of the forum, no.  After the first post in individual forums, it's bigger than other ads and a bit dominating.  All the ads really should be the same size in my own humble opinion as everything I say is in the best possible taste. 

[Kingster]

Ah OK not seen it in that location yet

[Kingster]

@Captain Colonial however that particular ad does seem to appear disproportionately (in frequency) compared to the rest? Might need a review of the settings…

[Captain Colonial]

5 minutes ago, Kingster said:

Ah OK not seen it in that location yet

Might try putting it inside a white wide rectangular background to force it to resize it down a bit, it’s a trick I used in the distant past.

[Captain Colonial]

48 minutes ago, Kingster said:

@Captain Colonial however that particular ad does seem to appear disproportionately (in frequency) compared to the rest? Might need a review of the settings…

Good shout.  One of the location settings was incorrect compared to the other ads from our wonderful and wise sponsors.  I’ve made an adjustment and will monitor things going forward.  Looks like it worked.

 

 

[Nemesis]

A Polite rant from ME, and not to be considered the opinion of the WSCC, if it's too much then admin please fell free to edit or delete, but if you do please feel free to share with the contact at Lancaster Insurance.

 

If Lancaster Insurance have a representative that reads our forums then Sir / Madam / Ms / Half eaten placket of Jaffa Cakes every other Tuesday afternoon please take note.

 

I think Corporate Sponsorship and advertising is great, and most welcome at our superb club but I have to ask you to please take a look at your processes and try to improve your delivery of customer service.

 

I've been trying to converse over the telephone with Lancaster insurance, I have the ASBO insured with you and I am mightily impressed with the cost and cover.

 

I was and still am looking for a quote for my Motorhome.

Now to say that your VOIP systems are not working well would be a polite understatement, you rang me after I put all of the asked for data onto your website, you dropped the call as soon as the Sage (Wife) answered, you emailed me to say you tried to call and wouldn't try again. I tried ringing you, my call was answered then dropped, I tried again call answered and on hold for an outrageous time until my call was dropped again, now despite you stating that you wouldn’t try again you did, and I was driving so that was never going to work out well. Now on to the main event, a last ditch effort on Tuesday afternoon you called me again and we proceeded to find out that your operator didn't have access to what I'd put into the website, they only had my name and number. The call was slow and painful the pauses between questions and answers got longer and longer right up to the point that I felt being shouted at just wasn’t on, I had to hang up on yourselves for fear of breaching the wireless and telegraphy act. The lady I was dealing with got so frustrated with the voice time delay and overlaps occurring that she shouted at me.

Please review the tape and give the Lady a pay rise, I would have given up long before I shouted at a customer.

Has 'working from home' (in my opinion a scourge) outpaced your ability to technically support the comm's?

Should I try again out of gratitude for your sponsorship?

 

Nem..... 

[Nemesis]

"We are currently experiencing a high call volume........ please continue to expire slowly and painfully whilst we play the worst plinky plonky tune down the line to you"

At 14 minutes I got an answer from Owen but I couldn't hear him due to the background noise his end. I shall admit defeat....... if you have to wait that long to give you money then how long would I have to wait to serve my existing policy?

 

So that's it I'm done.

 

Good luck Lancaster