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Thanks Howden Insurance (formerly A-Plan)


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Posted

Thank you 😄 good luck with the IVA Iain!

Posted

Another compliment for A-plan. Thanks to Mark for helping me sort out a recent claim. After I had been let down the authorised repairer at very short notice Mark made a special arrangement with the underwriter to get the repair done by another company and made sure I was reimbursed quickly.

 

Gary

  • Like 1
  • 3 weeks later...
Posted

yet another positive experience with @A-Plan Insurance THATCHAM

 

thanks to carlie for quickly and efficiently sorting out a very competitive quote for my new westy. 

just need to pick up the new motor now and enjoy the spring weather :Rain-icon:

 

 

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  • Thanks 1
Posted

Always have good things to say about @A-Plan Insurance THATCHAM however just made a small change to my policy (no plate change) and a charge of over 15% of the policy price is a little steep. A lot of the big boys are doing this for free or a much smaller fee when no other changes are made.

 

Appreciate there's admin time involved but the guy had the change done and the new documents were in the portal before I'd even finished the call. 30 quid for 5 minutes work is a little steep imo. 

 

(customer service was great tho) 

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Posted

A Plan have generally been pretty good, service charge wise, with me. They’ve had their odd moments when you think “how much!” 
 

But then when I moved house and had to update the insurance on three cars, it was great. The extremely helpful lady I spoke to took the details once, and did all of it in one go,  for one fee only. (I’ve had others insist on per-vehicle fees before I was with A Plan). 

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Posted
29 minutes ago, Steve (sdh2903) said:

Always have good things to say about @A-Plan Insurance THATCHAM however just made a small change to my policy (no plate change) and a charge of over 15% of the policy price is a little steep. A lot of the big boys are doing this for free or a much smaller fee when no other changes are made.

 

Appreciate there's admin time involved but the guy had the change done and the new documents were in the portal before I'd even finished the call. 30 quid for 5 minutes work is a little steep imo. 

 

(customer service was great tho) 

 

Can you pm me your postcode so I can find your policy Steve?

Posted
5 minutes ago, A-Plan Insurance THATCHAM said:

 

Can you pm me your postcode so I can find your policy Steve?

Done:yes:

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Posted

Mid Term adjustment fees are £30... however we do discount this to £15 for just a change in registration. So just to update, £15 has been refunded as the discount was missed 👍

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  • Thanks 1
Posted

Thanks for getting in touch Carlie. Great service as always. :yes:

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  • 2 weeks later...
Posted

Another thumbs up for @A-Plan Insurance THATCHAM👍, easy to deal with, great service and good pricing so have renewed the Westy and my Discovery 

Cheers

  • Like 1
Posted

Thank you both! 🥰

  • 3 weeks later...
Posted
15 minutes ago, wizzer said:

Just renewed with @A-Plan Insurance THATCHAM

thanks to Christopher same as last year £130, 3k miles and guaranteed 12k 👍

YAY!!

 

  • 2 weeks later...
Posted

Just quoted by Lisa @A-Plan Insurance THATCHAM£461.66 with 5 Trackdays, or £286.66 without. Garage endorsement too. 2gether are £160. Go figure… Well I tried….. 

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