Glen_I Posted May 3, 2020 Share Posted May 3, 2020 Hi all..... It's probably user error on my behalf but I dont seem to receive notifications? I have ticked the relevant tick options, and receive emails okay but unless I keep checking the website I am none the wiser... Any ideas??? My phone is a Samsung S8 (Android) if this makes any difference?? Thanks Glen Quote Link to comment Share on other sites More sharing options...
Kingster Posted May 3, 2020 Share Posted May 3, 2020 Have you double checked the huge long list of settings here https://forum.wscc.co.uk/forum/notifications/options/ There are quite a lot of buttons and tick boxes there - one of them might be wrong 😁 Quote Link to comment Share on other sites More sharing options...
Glen_I Posted May 4, 2020 Author Share Posted May 4, 2020 Hi Chris I have ticked all the option and still no joy? I will take another look at the settings on my phone. Thanks for replying Regards Glen Quote Link to comment Share on other sites More sharing options...
CraigHew Posted May 4, 2020 Share Posted May 4, 2020 I had s similar issue a while back. It was only resolved when i used another email address for the notifications. It was if my original email was blocking the notifications. Luckily i had another to substitute on my WSCC site profile... Quote Link to comment Share on other sites More sharing options...
Kingster Posted May 4, 2020 Share Posted May 4, 2020 Yeah sometimes there’s not a lot we can do (that we don’t already do) to stop mail ending up in spam because we send a lot of automated and server generated mail. Some mail providers are particularly picky though! Quote Link to comment Share on other sites More sharing options...
Glen_I Posted May 4, 2020 Author Share Posted May 4, 2020 Hi, I am receiving emails okay with no issues, I was just hoping for a notification to alert me without having to go through emails... Is this issue connected to my email provider? Dont panic, its not the end of the world, I appreciate you taking a look. Regards Glen Quote Link to comment Share on other sites More sharing options...
CraigHew Posted May 4, 2020 Share Posted May 4, 2020 Glen, Just to be clear. I was receiving all other emails too, it was just the notification ones from WSCC that stopped suddenly after being ok for 5 yesrs. Maybe a phone upgrade, maybe a PC related software update, im not sure but something changed at my end which stopped the wscc notification emails..... Craig Quote Link to comment Share on other sites More sharing options...
Kingster Posted May 4, 2020 Share Posted May 4, 2020 1 hour ago, CraigHew said: notification ones from WSCC that stopped suddenly after being ok for 5 yesrs. That will possibly coincide with the way we changed sending notifications. I won’t go into details as I simply don’t have time right now, but we had major problems with the old method (Using our own server) and swapped to a bulk email service (sendgrid) - But some email still gets sent from our server. Occasionally sendgrid get abused by a spammer and they get blacklisted. They do this for a living and so get un-blacklisted fairly quickly while kicking off the spammer. We could pay for a dedicated IP and avoid this but it is pretty expensive and unless it becomes a huge issue we don’t want to spend your money on it. 😁 1 Quote Link to comment Share on other sites More sharing options...
John Dolan - Wirral & North Wales AO Posted May 8, 2020 Share Posted May 8, 2020 My notifications have stopped too. I’ll try a different email address. Quote Link to comment Share on other sites More sharing options...
CraigHew Posted May 9, 2020 Share Posted May 9, 2020 On 08/05/2020 at 09:14, bollockybill said: My notifications have stopped too. I’ll try a different email address. Any joy @bollockybill ? Quote Link to comment Share on other sites More sharing options...
John Dolan - Wirral & North Wales AO Posted May 9, 2020 Share Posted May 9, 2020 4 hours ago, CraigHew said: Any joy @bollockybill ? Yes, thanks. Still using the original email address. Had a look at the settings, ticked a couple of boxes, and everything works now. Don't understand why it stopped tho’. Fingers crossed. 1 Quote Link to comment Share on other sites More sharing options...
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