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Westfield Webshop Improvement Ideas?
Westfield Chesil Parts Dept posted a topic in Westfield Chesil Ltd.
Good Afternoon All, It has been a while since I started and I hope you all have seen improvements on the webshop. The biggest feedback I received when I first started using the forum and speaking with customer was the carriage charges. We looked at the costs internally and reduced the costs and all levels. Me and Jason are working behind the scenes to make browsing and purchasing easier. We have recently moved to a different server which has dramatically sped up the shops performance. Whilst reviewing and looking at changing the shop we would like to know; How do our customers search for items; do you manually look through the sections and subsections or use the search bar function? Do the categories require expanding. Parts split up and put into smaller more focused categories. What parts do you think are missing that require adding (that we stock/offer) Any suggestion or feedback welcomed. Regards Patrick & Jason