Don't rant too often - but BT..... Grrrrr

[SootySport]

I do love contractors, not. cause more work for OR engineers putting it right. Not you Phil, just the external contractors.

[carbonizer]

Now you lot tell me!

 

We was with SKY for broadband and phone line up to Christmas but had trouble with the phone line for ages so when i was out one day the wife took it on herself to convert to BT, she had seen an offer/advertisement and made the change after getting advice from BT on what we would require, YEH right.

 

She signed up for broadband and phone line at £25/month with free calls, not cheapest deal i here you say------ no not when it only includes 10gb broadband usage. (but i blame her for being a silly cow for that)

 

We have 2 kids with X box's, kindles and everything else so guess what? our broadband use for the first month with BT is 40gb and they want to charge £5 for every 5gb over use 

 

We contacted BT to complain about the deal/advise offered and having been sold the wrong option, "we will get back to you within 48 hours" they say after reviewing the conversation between my wife and the BT adviser, ----guess what?---- correct, no contact.

 

Complete and utter sh-- service to date. and will probably end up back with SKY meaning reversing all the bl**** email address changes.

[echoz]

join the club wuv  i am trying to open a new buisness account with the natwest went into the branch and sat with a very nice man who promissed the earth and a buiness account set up within 48 hours ,over  2 weeks later and still **** all ,zilcho f***** nothing the useless ****s they can suck my dangler the ******s , or even dealing with bt 3 weeks to switch on a f***** phone line for **** sake, no wonder this country is f***** ,im trying to open a new buisness you ****s not bomb the f***** palace , how f***** hard can it be they should be making it easy for new buisnesses not sticking a hot poker up you A*** and butt f***** you ,rant over

 

dont sit on the fence wuv, tell us how you really feel :D

[Man On The Clapham Omnibus]

Being due to move house on 13 December last, I called BT in mid-November to ask that my line be disconnected at midday on that date. The woman (one of those with an impenetrable regional accent that hails from at least 200 miles from where you live) said "no problem" then "Oops! I can try to catch that". She had hit the 'do it now' key and my line was irreversibly cut off then and there. Not only could they not reconnect me until the end of the following week, but they couldn't give me back my number of 35 years standing either - and my 'net connection was to be lost too they said. I ranted and raved to the point that I was promised a BT paid for dongle to get me reconnected to the 'net, and no charge for any calls on this new number (when it arrived) from then on until I moved. This was the best I could hope for so I agreed. On moving day I discovered that they had no record of an order to cut off the line (as it was a different number) and that my buyer could be using my line at my cost had I not idly picked up the 'phone as I walked out at leaving time and found it still connected. They bring incompetence to new levels - you couldn't plan dangler-ups like these. Needless to say that my new provider is not BT.

[iain m]

For the past few months we have been swamped with BT vans in our Village fitting fibre optic cables under the pavements.BT told us this would greatly improve our broadband speeds, we think its to stop the regular theft of copper cable by pikeys. They have now finished, I could never see how this would improve ( and it has not ) our broadband unless they replace the old copper cable into every home which they are not intending to do. We are all convinced BT are just cashing in on the high copper prices          

[FILFAN]

Bt fibre is to the street cab. You will still have copper to the home. Also unless you upgrade your service will remain the same

[dombanks]

her indoors refuses to go to bt as she was fed up of paying 130 Reconnection fee everytime she moved. As she seemed to move 3 times a year she had enough.

 

cant really fault virgin at the mo. After my thread the other day about routers/wifi we had another night of intermittent **** connection. so i phone virgin. the guy got me to do a test using speedcheck,net and i got 1.5mb (i pay for 60) he then asked me to do it again and i got 55. then again and 56 and then a third and got 52. he then said there is no fault with the hub it was down to the engineeing works locally which were due to too many users wanting high speed. the works were to remedy this would take 10 days

 

so this seemed plausible as he also asked other questions about the service. then he said as we were not getting the right service he would give me a discount for 10 days. the discount would be the equivalent of free BB for the 10 days.

 

i was happy that they knew and were remedying the problem. he offered the discount without me kicking up a fuss or even having to say its a bit off. so happy days. well done virgin.

 

sack bt off if you can as ive never been impressed with them same goes with the post office. they are a bunch of usless gobsheites too. (sorry if you work for them but crap service shouldnt be tollerated just because they at "british" telecom or the GPO)

[Norman Verona]

Problem with the phone system has always been the same.

 

The reason BT was hived off from the Post Office and privatised was a deputation from the city went to Thatcher to complain that their position as the worlds leading financial city was under threat because of the terrible service they received form the PO with regard phones. 

 

If you remember, in those days if you wanted a phone you had to have thier phones and it could take months to get a line installed.

 

BT was the first privatisation  and led to all the others.

 

But it would seem nothing much has changed.

[SootySport]

For the past few months we have been swamped with BT vans in our Village fitting fibre optic cables under the pavements.BT told us this would greatly improve our broadband speeds, we think its to stop the regular theft of copper cable by pikeys. They have now finished, I could never see how this would improve ( and it has not ) our broadband unless they replace the old copper cable into every home which they are not intending to do. We are all convinced BT are just cashing in on the high copper prices          

As Phil explained, you have to change over to Infinity to improve the speed, I guess you are still on the all copper adsl. Infinity is Fibre to the green cabinet and copper to your house. You will currently have a "Up to 20meg. or 8meg. service and that is measured at the exchange, With infinity the minimum is 40meg. at the cabinet and with a shorter copper part of the line you will end up with a minimum of 15meg. thats the speed they guarantee. If you are on the Top package for your current broadband the cost of Infinity will be the same or slightly less.

The cabling work recently done has nothing to do with the Pikey copper thefts, it is to provide the Fibre network for Infinity.