Samsung Galaxy 7

[greenandmean]

OK guys be kind to a complete computer numptie and please answer in plain english any talk of url etc. goes straight over my head, so here goes yesterday my wife bought herself a Galaxy put in the router details and password and it shows she is connected and signal strength very strong. Put in e mail address and password and keep getting two differant messages, first message password has spaces and they are not recognised, there are no spaces inputed!! second message not authenticated. what the devil is going on please help before it goes in the dustbin as just another costly mistake.

[Norman Verona]

Email setup is different to router connection details. 

 

So, do you mean she set up the email details for collection/sending of emails or the connections to the WiFi side of the router?

 

The email details will be things like email address, server type (POP3 probably), the incoming mail server, the outgoing mail server (SMTP) and then various minor options. If this isn't set up (and it won't do it itself) then emails will not work.

 

Hope that wasn't to techy and I only use the techy names to help you identify what we're talking about.

[Kevin Jones]

You often don't need to provide extra email details such as POP & SMTP addresses these days, the setting needed can be inferred from the email address if it is from one of the major email providers such as a Yahoo or gmail.

 

To fix these kind of problems I normally google for the exact error message, in this case the one that says there are spaces in the password. Sounds like the error message could be misleading and there is some other issue.

[Norman Verona]

Kevin, I wondered that as I typed. However all the email addies I have need fully setting up with server data for both ways.

[Kevin Jones]

Kevin, I wondered that as I typed. However all the email addies I have need fully setting up with server data for both ways.

 

Hard to know how many will always need manual config but I have started to notice that auto-configuration is getting much better these days so I try and use first and go manual only if really needed.  Slightly OT, but (re)setting up email details is probably the #1 support request I get from family/friends. It's obviously not that hard to do really but its a real blind spot for people who don't have any kind of tech background, so I try to avoid it as always leads to a site visit to fix up.

[Norman Verona]

Must admit, 7 years out of the jungle and I'm way behind. I think the settings for email are more confusing until you explain that emails don't arrive at your computer they're collected.

 

Anyway, if Greenandmean's description is correct then I suspect it is to do with email settings. I'm assuming the device is connected to the net as he hasn't said it isn't.

 

Maybe more info will help.

[greenandmean]

I think you are right Norman it probably is e mail settings, in the shop the guy set it up on i think g mail at home we are on talktalk. screen shows it is connected with a good signal but when i put in the e mail address and password it is coming back server does not support authentication.

I F*****g hate electronics.

[Blatman]

For Talk Talks own email (probably called webmail) there are probably two ways to access it.

First way would be by going to the Talk Talk website and entering the username and password directly to the website.

Second way would be if you wanted to use an email client like Outlook or Thunderbird or whatever email client is built in to the tab if there is one. If the second way is what you want then you will need to add POP and SMTP information to the email client itself to set it up.

[greenandmean]

Email is talk talk, pop&smtp servers are both talktalk.net

Works fine with the laptop but not with the tablet.

[Blatman]

How are you wanting to access the email?

Are you using Outlook or similar or via the website?

[ACW]

i imagine one of this should do the job:

 

http://help.talktalk.co.uk/app/answers/detail/a_id/2429

 

especially note the bit about no SSL and no Authentication check boxes.

[greenandmean]

Thanks for the responces everyone, internet working fine its just the e mail,just found out brother in law also had trouble with his talktalk e mail so look like trying g mail or hotmail. Thats for another day cos I'm sick of the sight of the bl**** thing today.