Recommendations For A Courier Service For Bulky Items

[GreigM]

I know what you are saying Geoff, but I do think there must be a contractual looseness for the courier not to pick up, and its not the first time. I went back to parcel2go after they had a similar disaster the last time and was assure that this "almost never happens", but if you do a web search for non-collection by P2G then there's thousands of complaints.

Funny what you say about customer service, I tried to contact them both via their livechat and email last night just after 7 and got no response, however posting a complaint to their twitter feed got an immediate response and the courier changed, although they did categorically state they don't guarantee collections.

[FILFAN]

When parcel monkey failed to collect mine there customer service was shocking. It's all online via a sort of chat window. By the answers they give they obviously haven't read what you have put and if just seems generic.

Even when I told them twice that I had dropped it at the depot they wanted to re schedule collection.

Then when it was delivered to the recipients address and held with a neighbour they emailed me again telling me to check next door.

Idiots

[JulianE]

I have had issues with P2GO too , they use a scripted answer service , when you tell them the problem and you have contacted them four times already and what the problem is they still ask the same scripted questions etc etc etc , really shocking , same with them all , they are all very good until you have a problem .

I now use Cotswold Couriers here who sub out to UK Mail , I did have one issue with them to which they paid for the item which was delivered and left outside a house (contractural failing), I send all parcels now with instructions on not to be left unattended and must be signed for and also try and put contact number of recipient on it .

For international deliveries I use Parcelforce which has been pretty good , I always go tracked , I send lots to Europe and strangely enough Australia is very popular too

[FILFAN]

I don't understand why the main players parcel force, post office etc have to be so greedy if you use them direct. Seems silly that u can get a better service as they even come and collect for around half the cost by going through a diff company who are also making money.

[Norman Verona]

The same economics apply that apply to a bulk buy. They have substantial business from one customer. The same applies to telephone services. One customer billed £1,000,000 is far cheaper to manager than 100,000 customers billed £10 each.

[GreigM]

Its also shifting liability and reducing insurance, which given the amount of parcels which are lost/stolen/damaged is a significant cost...