Nick Algar - Competition Secretary Posted June 27, 2012 Share Posted June 27, 2012 Thanks to the guys at Westfield parts dept, I phoned on monday, left a message and was phoned back that day despite them being very busy. Sorted out with Russ what I needed on Tuesday morning after a bit of discussion as to what would fit and all arrived today. I even bought more than I initially wanted as the price was acceptable and it was less hassle. They try very hard and have a thankless task, so I thought it would be right to put some positive praise on here when they excel. 3 Quote Link to comment Share on other sites More sharing options...
Tom Frankland (T3OMF) Posted June 27, 2012 Share Posted June 27, 2012 :yes: Quote Link to comment Share on other sites More sharing options...
John Loudon - Sponsorship Liaison Posted June 27, 2012 Share Posted June 27, 2012 Bought more than you wanted so you have some spare ey boss? What was it? Gaffa tape? Quote Link to comment Share on other sites More sharing options...
XTR2Turbo Posted June 27, 2012 Share Posted June 27, 2012 after a bit of discussion as to what would fit They do offer a nice range of clothing Good to hear they came up trumps .. Quote Link to comment Share on other sites More sharing options...
MrG Posted June 27, 2012 Share Posted June 27, 2012 Nick, great to hear when things go well too... just wish I could say the same I spoke to Gavin last Thursday about an order of mine that was due early the week before. He was going to check and call me back, but still not heard from him. After trying them several times since, I eventually left a (very polite) message yesterday morning... and I'm still waiting to hear back from them. I realise it's probably their supplier that's causing the delay, but it would be good to get a quick call back with an update. Quote Link to comment Share on other sites More sharing options...
MrG Posted June 27, 2012 Share Posted June 27, 2012 In the spirit of offering a more 'balanced' view, I'd have to say I've also found Westfield to be very helpful too... When I was interested in buying my Westfield (I'm new to Westfield ownership earlier this year), the factory were very helpful, giving me (and my son) 'the tour', as well as letting me test drive one of their cars... and all this even though I'd told them up front that I was looking for an SEight, which they didn't have. Simon even offered a little advice to me too, given that I was new to the world of Westfields. So, I do have positive experience of Westfield Sports Cars too... I just wish they'd take an extra 5 mins to update me on my current order Quote Link to comment Share on other sites More sharing options...
MrG Posted June 28, 2012 Share Posted June 28, 2012 Got back from my first time at the Derby & Notts area meet this evening (at The Clock, Shardlow) and thought I'd add an update and a thank you here ... Got my phone call re status update from Westfield today (thank you )... some good news and some bad news on the order, but happy that I now know the status and things are progressing Quote Link to comment Share on other sites More sharing options...
Hoon68 Posted June 29, 2012 Share Posted June 29, 2012 I have commented many times on the parts department. They can be a pain in the A***. Poor communication and poor stock levels. BUT!!! The stock is a company issue in my view and if they are so busy, then maybe more people should be employed in the dept. The guys, Gav and Russ are fantastic, always friendly, helpful and they do chase orders as I have found out. They do a great job and overall the company is very very good with a great product. Westfield should show Gav and Russ a bit more support maybe but Top marks to the guys. 1 Quote Link to comment Share on other sites More sharing options...
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