duncansaunders Posted March 4, 2003 Posted March 4, 2003 Evening everyone, I have just bought a part completed SE and spoke with Westfield about ten days ago regarding some parts prices for it. They were unable to give me exact prices over the phone. No problem I thought, I'll send an e-mail with my questions and also request a parts catalogue and price list. (Sent e-mail to info@westfield-sportscars.co.uk). This was last Thursday and I have not received a reply! Is this typical of Westfield? Do they do e-mail? Should I phone them? There must be a better way. Frustrated!!!!!! Quote
Mark Stanton Posted March 4, 2003 Posted March 4, 2003 Duncan Fear not - I think you will find that you may well receive a phone call tomorrow morning trying to resolve your predicament Just guessing Quote
neilwillis Posted March 4, 2003 Posted March 4, 2003 We could go on all night about Westfields, but as I have an up to date price list, and as long as you are sitting down, let me know what info you need, and I'll see if I can fill you in. A lot of the stuff you can of course source elsewhere. I'm not the expert on that, but a few questions here will get you all the info you need. Neil Quote
neilwillis Posted March 4, 2003 Posted March 4, 2003 I can only speak from personal experience, but the staff are really helpful, just the management seems to lack a certain something. What do you think of the manual? Quote
DavidC Posted March 4, 2003 Posted March 4, 2003 I usually get an email next day, and I've spoken to them a few times in the last week, always no problems. DC Quote
Del Posted March 4, 2003 Posted March 4, 2003 Duncan, my advice would be to telephone the factory rather than e-mail if you have a problem and ask to speak to Mark Walker. Mark has always been extremely helpful to me and generally easy to get hold of. I know Mark prefers the direct approach. Regards Quote
DavidR Posted March 4, 2003 Posted March 4, 2003 Duncan, I've always had really good service when I've phoned the parts dept, Helpful , friendly , and parts delivered when they said they would be . (Need to be sitting down when listening to prices though ) I appreciate it even more now I've stood in the parts dept watching them answering the phone and trying to do the counter callers too. Mark needs an assistant..... David. Quote
duncansaunders Posted March 4, 2003 Author Posted March 4, 2003 Thanks for the advice, I think I'll give them a call tomorrow. Quote
Mark Stanton Posted March 5, 2003 Posted March 5, 2003 Mark needs an assistant..... Too right and a comfy seat, a coffee maker, six arms and before the guys in parts get jealous get them all the same + new overalls, extra two weeks paid leave and a big bonus at Christmas ........... they all deserve it Quote
duncansaunders Posted March 5, 2003 Author Posted March 5, 2003 Phoned Westfield this afternoon, spoke with Dave - very helpful and managed to sell me some cycle wings and brackets. (I was already sitting down when he told me the price! Now happy. Quote
NevilleBull Posted March 7, 2003 Posted March 7, 2003 Just to add my two penny's worth.... I think Westfield have done a great job. I can't fault their customer service, continued advice, helpful parts-department staff, the list goes on... Well planned and executed marketing strategy, combined with clear improvements to their value-adding, after-sales service. I think Westfield are going places. IMHO if I could buy shares in the company right now, I would invest a fair old bit of wedge. I'm convinced the return would be phenomenal. Westfield long ago proved their position as being one of the finest kit car manufacturers in the world. Not only this; they are on the way to proving their capabilities in the larger market of Super Cars, without the products being far too expensive for the average person to afford. Go Westfield! The bonus for us guys is evident, if Westfield hit the Super Car market as viciously as they did the kit car market, our used car prices will ultimately rise - just like TVR's did in the 70's.... Smart. Quote
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