ot hdd player

[Evo,s 7SE]

have bought a dvd recorder and hard drive recorder from argos .it is exempt from there 30 day guarentee . the problem is you have got to turn the f*ckin thing off to record anything with the timer .i want to return it and get a refund .how do i stand im expecting them to say we can only exchange it if it faulty .if the hard drive is turned off you can then only watch analogue 5 f*ckin channels i have only had the thing a week and am £200 worse off and got something i want to smash to pieces with the hammer . its like going back 25 years like you had to do with vcr.please excuse language as i am a bit miffed

[Blatman]

Got a product code?

The Argos T's & C's don't help much, so I'm thinking that there may be something in the product description that you could use under the Sale of Goods Act.

For instance, if it says you can watch one channel whilst recording another, but that function isn't possible, then the goods aren't as described...

[Evo,s 7SE]

it doesnt say in the description that you have to turn it off  to record digital tv .catologue no is 533/8258

[Blatman]

Is it Samsung DVD-SH893M/XEU DVD Recorder with 160Gb HDD?

Scroll down to the review from Mark from Manchester

Looks like turning it off to record is a "feature" and if so, then it'll need to be faulty to be able to return it. Is the DVD drive noisy when a disc is inserted? That seems to be a recurring theme...

[Evo,s 7SE]

would it be fair to say blatman i should return it with a fault eg dvd very noisy and ask for a refund by the way i paid for it on my mastercard i thougfht credit cards gave you a bit more clout when it comes to ahem faulty goods

thanksl

[Richgm]

I'd argue that the fact that the description doesn't tell you that the box has to be turned off (rendering it unusable) to use the timer means it's not as described. It does say it has a "7 day electronic programme guide," indicating that you could record any program within the next 7 days. Which means you would be unable to use it for up to a week at a time if you set the timer.

[Blatman]

The instructions on the Samsung web site make no mention of having to switch it off in order to record a timer programme.

The only think I can think of is to take it back and quote this bit of the Sale of Goods Act.

QUOTE

•  Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description.

 

I think most people in this day and age would consider having to switch off a HDD recorder in order to use the timer function to record a programe is not really reasonable, especially given the price of the unit. As you say, it's a throwback to the 80's... almost...

[Blatman]

would it be fair to say blatman i should return it with a fault eg dvd very noisy and ask for a refund by the way i paid for it on my mastercard i thougfht credit cards gave you a bit more clout when it comes to ahem faulty goods

thanksl

Can't hurt to have the credit card guarantee in reserve. I wouldn't use it as my first option though.

May be worth caling the card company first and asking about the Sale of Goods act as I have quoted and asking their opinion...

[Evo,s 7SE]

the only trouble with asking the card company is shall we say the customer services dont speak very good english

[Blatman]

Wait 'til it's night time in India. That's what I usually do if I get a non UK call centre. Work out the time difference and call when they're in bed. Works enough of the time for me to try it and see...

[Man On The Clapham Omnibus]

Of course it may have changed with Walmart's acquisition of ASDA but I have found that if you take it to the customer service desk (an oxymoron if ever there was one) and choose a minion to deal with the query, you simply have to say it is faulty - even after 11 months of ownership in my case - present it in its original packaging (looks like you've only just opened it) and they'll give you a refund with no trouble. The more senior the person you deal with the more aware of your (lack of) rights they are usually. Sometimes it backfires and they just refuse and you are then left with them calling a manager or under-manager but unless they've taken note of your name etc., you haven't lost any advantage.

[Evo,s 7SE]

bought it from argos

[Man On The Clapham Omnibus]

bought it from argos

Damn! And I thought the tablets were working! Memo to self: eat more fish...