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Westfield parts service


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Posted

I'm adding crotch straps to my Sabelt ( :love: ) harnesses and have the Westfield vynal coverd sports seats which only have the slots in them for the sholder/lap straps.

Ah! thinks I, I'll just call the Factory and order another couple of finishing trim bits that fit in the slots to tidy up whole shebang (apparantly they are called grommits)

Call the parts dept, got an answer first time (as I usually do).

Cobra now trim the seats for Westfield, who now no longer (AFAIUI) stock the part so I'm very helpfully asked to contact Cobra and order from them.

I get Cobra's no from the net and give tham a call (understandably Westfield do not give out their suppliers numbers).

"Sorry mate, that's a Westfield part" I'm told even though they have them in stock they can't supply "You'll have to go through Westfield)

I then ring back Westfield and speak to Jason explaining the issue to him (he was not the initial contact when I first called)

No problem he says, I'll get them in from Cobra and send them to you, Ah says I, I really need them for Friday, can you charge me for them, give Cobra a call and ask them to despatch directly to me.

I'll see what I can do he says, comes back a few mins later says that the buyers are in a meeting and he can't disturb them.

I ask him to charge me for the bits and then leave a message (as I'll be driving for the next five hours solid) to let me know what the state of play is.

I get a message from him saying that all is well, Cobra will send the bits out and I'll have then by Friday.

Sooooo, thanks for the running around Jason you have saved me a whole load of ball ache as I now will only need to fit each seat once...................

It's good to shout about the good stuff too.

Chaz.

Posted

QUOTE
It's good to shout about the good stuff too

and so easy to do.

Posted

QUOTE
as I now will only need to fit each seat once

ah, but they haven't actually arrived yet have they...  :p  ;)  :t-up:

Posted

To be fair, if they don't it won't be Jason's fault  ;)

Chaz.

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