O/T: Symantec Anti Virus Help...

[Martin Keene]

One of our employee benefits at work is we are allowed to download our coporate Symantec Anti Virus on to our home PC's. Please note this is Symantec, not Norton, now where does the program mention Norton.

I installed it last night, but it has stopped me accessing email. When I try to send and received I get

QUOTE

Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'Martin's', Server: 'mail.btinternet.com', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10053, Error Number: 0x800CCC0F

I know it is Symantec causing the problem, because if I go into it and turn off 'Internet Email Auto Protect' all is well, and turning it back on brings problems.

There seems to be precious little information on the web for the coporate versions... According to Symantec it is a time out setting issue with outlook, but that is already set at 1 minute and increasing it makes no difference...

Yours bemused.

Failing that anybody recommend a good, free, anti virus? I'm fedding up with paying money to the people I reckon create the things in the first place...

[SparkyB]

I know nothing about Symantec, but AVG is a good free one

[peterg]

AVG or Avast come in free versions and are highly recommended  

[Claude]

As stated above, both Avast! and AVG are good free ones.

Symantec (Norton?) always seems to slow things down, if not stop them happening.

Claude

[Blatman]

The corporate version is probably blocking ports 25 and 110 when you connect to the internet. By default, port 25 is Internet Mail Service (POP3), and 110 is SMTP. It seems that to increase security, your company may have altered the default port settings enabled different ports on it's email (exchange) server to prevent attacks, and I reckon you have imported these settings. To fix, try this, assuming our versions of Outlook are similar...

Tools > Options > Mail Set Up tab > Email accounts > More Settings > Advanced tab.

Make sure that "Incoming Server (POP3)" is set to 110, and "Outgoing Server (SMTP) is set to 25.

The only workaround I could find applies to Exchange Servers only, so probably won't work at home.

I say stop being a cheapskate and buy McAfee

[Barry Ashcroft]

I see the IT course came in usefull mate  

[Blatman]

I'm on my 4th course, with 3 exams passed already

My head is so full of IT stuff right now I can barely see straight these days...

[Martin Keene]

Also, you have to give a copy to the other antivirus companies. Because we programmers made an agreement between ourselves that we wouildn't force users to buy three different products to detect three different viruses, that we wouldn't compete on the basis of "we can detect X virus and no-one else can". We'll compete on price, speed, accuracy, tech support, etc etc, but not by restriction of virus samples between trustworthy AV companies.

I didn't know that, I always assued the AV capabilities of the freebie ones would be second rate. Not so it would appear.

[Blatman]

b****r...

Have you entered the POP and SMTP server addresses correctly? No typo's?

[Martin Keene]

There have been no changes to Outlook at all.

Just a change of anti virus software because the old one was due to expire.

[Blatman]

Any chance of a look at the basic cinfigs? Ask your IT dept tomorrow. There must be a setting they've changed somewhere...

[Richgm]

Also, you have to give a copy to the other antivirus companies. Because we programmers made an agreement between ourselves that we wouildn't force users to buy three different products to detect three different viruses, that we wouldn't compete on the basis of "we can detect X virus and no-one else can". We'll compete on price, speed, accuracy, tech support, etc etc, but not by restriction of virus samples between trustworthy AV companies.

I didn't know that, I always assued the AV capabilities of the freebie ones would be second rate. Not so it would appear.

IMHO. Giving all the AV companies a copy of the virus doesn't mean that they all produce a solution at the same speed. I would presume that the Norton's and McAfee's of the world have more resources to tackle the new viruses and therefore produce updates sooner.

[Blatman]

I agree...