Westfield Chesil online ordering glitch?

[Flying Carrot Steve]

Just a note about an issue I had ordering some nosecone grommets from WC last week. The ones that the ZK bonnet prongs locate into. Somehow I lost one!

 

I went on the site, found the item I wanted, only £1.99. Completed the order but when I went to checkout I was surprised to be faced with this! 

 

 

Obviously something wrong with their system so I called them next day and spoke to a very helpful chap called Iwan Jones. He was as surprised as I was. 

 

He told me he'd get back to me once he had sorted things out and was good to his word so I ordered 2 so as to keep a spare one handy.

 

2 days later 2 grommets arrived by Royal Mail (that in itself is a small miracle with the way RM have been around here lately)

 

All done by hand in a jiffy bag,£2.50 postage. So if you get an unexpectedly large shipping fee give them a call because it could just be a system glitch. 

 

Big shout out to Iwan for getting on the case and sorting out a very quick delivery and proper good price. 

 

We all need to support Westfield Chesil as much as we can so our wonderful cars can keep being made, sold, driven, shown off and generally enjoyed for many years to come and for the not-yet-born future Westfield owners who will continue long after we have hung up are driving gloves and helmets. 

 

Long live Westfield Chesil! 🥰🥰

[Naranja_Al]

I had this too recently, on the basis of the delivery charge I requested to collect my order. I thought It was a good excuse to go and see their new facility at Bicester.

 

A lady called to query the collection of my order, I promptly explained that I wasn’t prepared to pay £95.00 for the privilege.  She checked and called back and charged me £7.50!

[SootySport]

The same ridiculous P&P charges happened with the previous Westfield ownership, strange it has carried on with the new company.  

[Dave Eastwood (Gadgetman)]

it's surprisingly common, Caterham have a similar problem.

 

As always, a quick phone call sorts it out. (As it does with the Caterham online store, too).

[Flying Carrot Steve]

10 hours ago, Dave Eastwood (Gadgetman) - Club Chairman said:

it's surprisingly common, Caterham have a similar problem.

 

As always, a quick phone call sorts it out. (As it does with the Caterham online store, too).

Very diplomatic Dave 😁

Long live Cateringvan, err I mean Caterham!