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Renewal issues


AndrewBClarke

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This is just for information to the committee as the issue has been resolved. 
My membership lapsed on the 7th February - ie yesterday. No reminder was received (and I have checked my junk mail) but a plethora of emails were received yesterday saying that my membership had lapsed and sorry to see me leave etc. 

I renewed instantly as I value the club. 
After renewal, and confirmatory email, I still received further emails saying my membership had lapsed etc. 

Something seems to have gone wrong with the system. One reminder ( or maybe two at different times), one to notify lapse of membership if not renewed ( not the 10 received) and none after renewal saying membership had lapsed would be more suitable and as experienced in previous years. 
Hopefully only a technical hiccup but you can’t fix it until someone tells you what’s gone wrong!

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You're probably seeing duplication because we are running a test server in parallel to the live server whilst we try to iron out the upgrade process..

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