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Diagnose me this !


pistonbroke

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I’ve watched a few of his videos, he’s a clever bloke.

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Welcome to my world. lol

 

He may be a clever fella but there is nothing clever about that vid or the diagnostic process. He is just following a straight forward logical process and coming up with the right conclusions. Very competent and exactly how the job should be done.

 

Its a pity the dealer did not do this, that is typical of most dealers until they get to know pattern faults and even then they can't be arsed proving the faults.

 

An important part of any diagnostic process is the final verification to ensure you have actually fixed the reported fault.

 

A modern day myth is that diagnostics is plugging a computer in to the car. Many don't realise that this is only the start and the most important tool to use in the process is the computer between your ears.

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+1 for Michael's comments! 

 

I've spent many, many years training technicians to follow the process demonstrated in the video. Unfortunately it is so often practised as 'swaptronics' until the fault goes away!!!

 

Remember, diagnostics is a detective story, logical, step by step. Alway ask yourself if you have covered all possible avenues, be like Columbo, 'just one more thing'.

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Part of my gripe with dealerships, the people running the dealerships think that a diagnostics machine does everything, so they don't have to pay experienced and opinionated mechanics.
I my last job, my boss wanted me to write a procedure for electronics fault finding, so that unskilled workers could do the job, and that's the logic these days, people think everything can be put into a procedure, even 20 years worth of experience........

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To be honest it was always the same in the old days. Some of us would do the job right and others would keep swapping parts out but the difference was parts were cheap.

 

With modern systems you are right that fault code reading and the ability to clear them down is no indication of the remedy of the fault. We see so many parts returned to us from garages where they are claiming it is faulty, often two or three of the same part. The fault code says Lamda so they replace, problem still there so they keep swapping until eventually it clicks it must be something else causing the problem.

 

I think that many dealerships and garages do not invest enough in training and that is why you get this sort of issue where the one in a garage who has a clue leaves and there is no one left to do the technical bits.

 

I thought the video was pretty good and is how a problem should be approached

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I suspect it's much the same in the medical profession. There's a world of difference between training and education. A trained technician using my comparison will not understand what is going on but an educated one such as Dan in the video, will know where the next step lies to whittle away at the problem. 

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Unfortunately I find that there are many 'technicians' in the the motor trade are neither trained nor educated! Hence the problem illustrated by Dan's video is widely repeated.

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similar issues with IT, I can remember many times refusing to write procedures for various activities because though 8 time out 10 a procedure would work ok for the 2 that didn't the consequences of not spotting the deviation were catastrophic then having to pick up the consequence when it's been procedureized anyway, support then off shored, where though well trained lacked any real world experience.

I then remember working with some of the off shore teams only to find that they were trained to only follow the procedures so lateral thinking was totally alien to them so if an option was missing from the procedure they would just follow one leg anyway.

They had all got qualification and certifications coming out of their ears, give them a real world situation that’s not specifically covered in a training manual and they were absolutely lost and really did not know where to start with diagnosis.

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^^
That's the problem, following a procedure is not the same as understanding each step.

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One of my favourite sayings once exasperation sets in as I try to explain a technical thing (I'm a Cisco network tech) to someone who needs to know it but not enough to pay proper attention is...

I can explain it to you, but I can't understand it for you. If they fail to grasp this as well as the thing that's being explained, I usually present them with the sign off sheet and encourage them to approve it because there's nothing else to be done :devil:

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