Simon Waterfall Syman84 Posted October 5, 2020 Share Posted October 5, 2020 ok so last month the trusty dad taxi went 06 galaxy 2.0 tdci, i had done a fair few miles and had served me well for 4 year pulling westy to sprints and the family caravan but was getting a little rough to be used against my car allowance. So i looked at loads of stuff and came to the conclusion that with the kids still around well most of them, another galaxy fitted the bill as they do everything we want out of a big family car, local ford main dealer had one in 2012 46k miles powershift auto went to look and bought it. fast forward to yesterday and back of a low loader. i have had lot of issues over the 3 weeks of owner ship see timeline below 31st Aug paid £2000 deposit for the car. 3rd September returned to the dealership to sign finance for remaining funds for the car. (unfortunately, this started the 14-day cooldown period before the car was collected a week later on the 10th Sept) 10th September collected car 15th September morning spent £500 on tow bar with dedicated wiring loom so I did not affect the cars warranty. 15th of September set off to drive to Glasgow for work and was first motorway driving experience in my ownership and when between 65-70mph large vibration through steering wheel. Called Glyn on route to Glasgow and he got me booked in for tracking and balancing on Monday the 21st September as we mutually agreed that was probably the problem. Having driven back from Glasgow on Thursday 17th I noticed that the front bumper looked sagged down a little and as the car needed a new headlight before I collected the car I though that it may had been in a front end accident in its history. To check I logged online to HPI the car and before proceeding noticed that the car failed a MOT on the 4th of September and had not been re-tested, so I had driven 500 miles to Scotland and back with NO MOT. Friday the 18th took the car to the dealers to explain the MOT situation and the Car was kept and re-MOT’d in time for me to use the car to tow that weekend. Dropped car off Monday the 21st for the tracking and balancing to be done. Collected the car at 4pm, to be blocked in and when the car was moved my vehicle hadn’t been left in park and the bleep that goes off when the car is not running and not in park had flattened the battery. Having got a technician to then start the car I drove it up the duel carriage way to check that the vibration has gone and there is no change in the drive quality of the car. Returned car Friday 25th for balancing to be done and rectified the problem although the comment I got on pick up was the technician said that it was well out, so must never have been done on the Monday the 21st appointment. Sunday the 4th Oct travelling in chesterfield loss of all drive, no forward or reverse drive. Limited transmission fault on dash. Recovered back to the dealership waiting on outcome of investigation. So what does the font of knowledge think let them fix it which probably means a new gearbox, or reject under consumer rights act 2015 and credit consumer act 1974 I have been mr nice so far with every return visit but it really stressing me out. 1 Quote Link to comment Share on other sites More sharing options...
Steve (sdh2903) Posted October 5, 2020 Share Posted October 5, 2020 Sorry to say it but it sounds like previous owner had the issues and traded it In sharpish. If you can get a new gearbox and all the other issues sorted then you may have a decent car, but I'd be tempted to reject it and walk away personally. But I do think you have to give them fair chance to rectify it although it sounds like you may have done that already. If they can't do a simple thing like an mot and tracking what chance have they got with something more serious and involved Quote Link to comment Share on other sites More sharing options...
Andrew Posted October 5, 2020 Share Posted October 5, 2020 1 hour ago, Rush Motorsport the 2nd said: So what does the font of knowledge think let them fix it which probably means a new gearbox, or reject under consumer rights act 2015 and credit consumer act 1974 I'm not claiming to be any sort of font of knowledge, or expert in consumer rights, but I would want shot of it, if at all possible. I give it a 👎 Quote Link to comment Share on other sites More sharing options...
Rhett Turner - Black Country AO Posted October 5, 2020 Share Posted October 5, 2020 Nightmare. Does not sound right at all. Seems the more expensive the item the harder it is to apply your rights. has your insurance policy got legal cover, could this be of any help. Quote Link to comment Share on other sites More sharing options...
Ian Kinder (Bagpuss) - Joint Peak District AO Posted October 5, 2020 Share Posted October 5, 2020 Sorry to read all of this pain, @Rush Motorsport the 2nd I'd not expect a main dealer to have a car of this age in stock. They'd normally push cars this age out to auction. Perhaps it was a recent part ex.? What warranty have you been given? If it's with Ford UK, it may be worth talking to them. Given the comedy of errors already seen, I'm sure you've already lost faith in the dealership! Have you put anything in writing to them? if not, I'd detail all of the above in writing expressing your dissatisfaction and ask what they intend to do to resolve. What outcome do you want? i.e. Do you want the car back fixed or do you want your money back? Have they provided you with a suitable loan vehicle, whilst it's in with them? Quote Link to comment Share on other sites More sharing options...
TAFKARM Posted October 5, 2020 Share Posted October 5, 2020 You mean @Rush Motorsport the 2nd @Ian Kinder (Bagpuss) - Joint Peak District AO Quote Link to comment Share on other sites More sharing options...
Ian Kinder (Bagpuss) - Joint Peak District AO Posted October 5, 2020 Share Posted October 5, 2020 1 minute ago, Rush Motorsport said: You mean @Rush Motorsport the 2nd @Ian Kinder (Bagpuss) - Joint Peak District AO I certainly did! I can't keep up to speed with this rapidly growing motorsport co. Nice logo too 😎 Quote Link to comment Share on other sites More sharing options...
TAFKARM Posted October 5, 2020 Share Posted October 5, 2020 “Where every job is a rush job” Quote Link to comment Share on other sites More sharing options...
Simon Waterfall Syman84 Posted October 5, 2020 Author Share Posted October 5, 2020 11 minutes ago, Ian Kinder (Bagpuss) - Joint Peak District AO said: What outcome do you want? i.e. Do you want the car back fixed or do you want your money back? The vehicle is very low millage and i cant find another with this spec anywhere in the country so suspect it may have been a domo car first of all which is why is was kept to sell on by the main dealer. I have lost faith in the dealer and am seriously concidering rejecting. 13 minutes ago, Ian Kinder (Bagpuss) - Joint Peak District AO said: Have they provided you with a suitable loan vehicle, whilst it's in with them? I am currently without a vehicle and have not been offer a replacment, i have advised i need something by tomorrow evening as i am travelling for work tomorrow evening, wed and thurs, they havent booked me anything yet because they said they are trying to get it done for tomorrow. have done some reading up it is a common problem with powershift gearboxes and it is likley to need a new one which would be fine under warranty. what i expect will happy is a quick reboot of system and send me on my way to break down on route to MIlton Keynes tomorrow evening. Quote Link to comment Share on other sites More sharing options...
Blatman Posted October 5, 2020 Share Posted October 5, 2020 14 minutes ago, Rush Motorsport the 2nd said: what i expect will happy is a quick reboot of system and send me on my way to break down on route to MIlton Keynes tomorrow evening. Ask them to prove this is NOT what was done and in fact the gearbox has been replaced and no, showing you a random gearbox on the floor and saying "that was yours..." don't cut it. Explain that your own research has identified the gearbox as an issue and that if it breaks down with a gearbox issue after telling you it is resolved will result in you billing them for your out of pocket expenses to date. Them offering the car back to you as fixed means they accept your terms. If the vehicle is fixed then this is risk free for them and therefore there should be no reason not to accept if they are confident in their repair. I'm sure they have terms and conditions. No reason you can't have your own that they must comply with. Make sure you record the conversation on your phone from arrival to departure. This is perfectly legal and no you don't have to tell them they are being recorded. Many dealers offer a "120 point check" or something similar. Ask if you can see the PDI info for this car. I would hope someone documented a check-list before it was sent out the door. Lets see how close that is to reality. If none of these is possible then reject the car and name and shame the dealer with a suitable Google or trust Pilot review. And if it was me I'd spend the money on a 1 hour chat with a solicitor who specialises in consumer law so that you have a better idea of what your rights may be. I have done this a couple of times when I am out of my depth and it has been the best money ever spent. 1 Quote Link to comment Share on other sites More sharing options...
Captain Colonial Posted October 5, 2020 Share Posted October 5, 2020 57 minutes ago, Blatman said: And if it was me I'd spend the money on a 1 hour chat with a solicitor who specialises in consumer law so that you have a better idea of what your rights may be. I have done this a couple of times when I am out of my depth and it has been the best money ever spent. This is why I have Which? Legal Cover - paid for itself more than a few times. They may hesitate when a local solicitor rings, but when someone from Which? calls and threatens to splash them over their pages, the tune changes. 1 Quote Link to comment Share on other sites More sharing options...
DonPeffers Posted October 5, 2020 Share Posted October 5, 2020 See https://www.which.co.uk/consumer-rights/letter/letter-rejecting-a-second-hand-car-bought-from-a-dealer 2 Quote Link to comment Share on other sites More sharing options...
Simon Waterfall Syman84 Posted October 5, 2020 Author Share Posted October 5, 2020 thanks everyone letter being written as we speak Quote Link to comment Share on other sites More sharing options...
Terry Everall Posted October 5, 2020 Share Posted October 5, 2020 would you take tow bar off before getting rid to save for next Galaxy Quote Link to comment Share on other sites More sharing options...
BenD Posted October 5, 2020 Share Posted October 5, 2020 I'd ask them to change the gearbox if that's what the problem is. Powershift gearboxes are notoriously prone to failure in the mondeo I assume the galaxy is built on the same platform. The gearbox needs be looked after though I've read they need a through service schedule which a lot of garages don't get done. If they won't change the box then I'd walk away. Quote Link to comment Share on other sites More sharing options...
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