Dave Eastwood (Gadgetman) - Club Chairman Posted February 21, 2017 Posted February 21, 2017 If you can escalate it far enough up the ladder to get a real specialist wires guy, who really gets the bit between his teeth, then it can be surprising what they can achieve. i had a huge problem last year with drop outs, becoming so bad I could log between 200 and 300 automatic re-logins on my router a day. It was unusable, effectively. (And took nearly three months to get anything like a resolution,) Fortunately, towards the end, I got one of the top local Open Reach trouble shooters sent out, who was absolutely on a mission! I'm a long way from the cab, so the Open Reach on line test tool will advise on 14 Mbps down and just under 1 Mbps up, real world conditions on initial install meant I was advised it was going to be more like 12 down 0.75 up. At some point in the last few years that has then been artificially throttled back down to around 7 Mbps down! The engineer was as affronted as I was and spent the best part of a day swapping pairs and optomising settings to get the best result he could. You should have seen the grin on his face when he got me to do a final line test! 22 Mbps down, 2.5 Mbps up!! (After the re-training this has now settled at around 18 down, 2.2 up), but even BT are surprised when checking the broadband now. The difficulty is getting the engineer that really understands what the line tests are telling him, and knows what to do with the info. I found you just have to be like a dog with a bone and not give up, despite their attempts to close your case at every opportunity. Quote
TAFKARM Posted February 21, 2017 Author Posted February 21, 2017 To be fair to sky, they seem to want to fix it so they dont lose me. I think i threw them when i said it wasn't a price issue... Lets see what Friday brings. (For ref, apparently i'm getting 9mbps down and 1mbps up, which I definitely am not experiencing at the coal face!) Quote
Blatman Posted February 21, 2017 Posted February 21, 2017 On 9/6/2016 at 07:58, bigals said: BT open reach close the jobs as complete dispite never having fixed the line I discovered recently they seem to have a habit of booking an engineer call out which starts with the engineer at the exchange. Twice in the last three months I have been with a customer waiting for the engineer only to be told he "fixed something at the exchange". Which was bulls-do-dah. Took me nearly 6 months to get a customer DSL line to stop dropping and the incompetence of the first four engineers, and their support staff, was staggering. Quote
Stuart Posted February 21, 2017 Posted February 21, 2017 Took me two years 4 months to get an obvious intermittent fault rectified. Took an engineer who'd seen it before to figure it out Quote
Pistol Pete Posted February 21, 2017 Posted February 21, 2017 I switched to vodaphone, paid a one off fee of £50 and then no line rental just £28 per month for fibre up to 70mbps. Quote
iain m Posted February 23, 2017 Posted February 23, 2017 Dumped BT back in the days of dialup to PlusNet. Up to January I was paying £5 a month plus line rental for unlimited broadband, 12/18 Mbps. now upgraded to ( part ) fibre 25/32 Mbps for another £4.99. The odd occasion I have a problem I ring them and a very competent person actually answers the phone and sorts out the problem, its called customer service. Quote
TAFKARM Posted March 3, 2017 Author Posted March 3, 2017 Turns out, i need a new ipad and my work laptop needs a rebuild. The broadband is fine. (Streamed 3 HD films simultaneously on other devices) Quote
SootySport Posted March 6, 2017 Posted March 6, 2017 On 21/02/2017 at 13:00, Dave Eastwood (Gadgetman) - WSCC AO Rep said: If you can escalate it far enough up the ladder to get a real specialist wires guy, who really gets the bit between his teeth, then it can be surprising what they can achieve. i had a huge problem last year with drop outs, becoming so bad I could log between 200 and 300 automatic re-logins on my router a day. It was unusable, effectively. (And took nearly three months to get anything like a resolution,) Fortunately, towards the end, I got one of the top local Open Reach trouble shooters sent out, who was absolutely on a mission! I'm a long way from the cab, so the Open Reach on line test tool will advise on 14 Mbps down and just under 1 Mbps up, real world conditions on initial install meant I was advised it was going to be more like 12 down 0.75 up. At some point in the last few years that has then been artificially throttled back down to around 7 Mbps down! The engineer was as affronted as I was and spent the best part of a day swapping pairs and optomising settings to get the best result he could. You should have seen the grin on his face when he got me to do a final line test! 22 Mbps down, 2.5 Mbps up!! (After the re-training this has now settled at around 18 down, 2.2 up), but even BT are surprised when checking the broadband now. The difficulty is getting the engineer that really understands what the line tests are telling him, and knows what to do with the info. I found you just have to be like a dog with a bone and not give up, despite their attempts to close your case at every opportunity. That's me as well and why I got sacked last year, spending too long on jobs like this. You were lucky Dave. Quote
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