Formy Posted February 26, 2016 Share Posted February 26, 2016 Hi All, As some of you might remember, after finally changing my engine (twice) last year in September someone managed to reverse into my Westfield damaging both the rear and the nose cone. So, I claimed on my insurance....... When it came to repairing the car the garage had some difficulties. Being based in France the garage did not speak any English so I offered to help arrange everything with the factory, this was complicated because I think he suspected the money would end up in my offshore savin9gs account of something. Anyway this involved jumping through several hoops and involved needing an invoice in Euros for accounting purposes. 1st Problem, Westfield could not provide an invoice in Euro, so I contacted a distributor in France that was not so far from me (400km) to act as the middle man for the payment. At the smae time agreement was made that the bodywork would be shipped directly to the garage. Problem solved or so I thought! Next problem, Westfield needed a sample of my old bodywork to ensure the colour match, this was arranged and the bodywork was ordered. After waiting 4 weeks for my bodywork to be made, this week Westfield informed me that my bodywork had been shipped.......to the middle man 400km away the guy dealing with my account had gone off sick and the back up did not have all the information, luckily the distributor has kindly agreed to forward the bodywork but now Westfield are denying all liability for the extra shipping fees, which means either the distributor or I will be out of pocket by about 150 GBP. Despite several emails, they do not seem interested in the problem, the response is that they have sent the bodywork to the address detailed on the invoice because they didn't have any other information, despite providing them with emails to the contrary. The reason I'm writing this is to see if anyone has a contact for someone higher up in Westfield than the parts desk that I could escalate this issue too? I literally haven't seen my car all Winter, which has been great for garage space but means I haven't been able to work on it at all. Any help is gratefully received! Mark Quote Link to comment Share on other sites More sharing options...
Andy (Sycho) Posted February 26, 2016 Share Posted February 26, 2016 Sorry to hear you troubles. Give them a call or try this one complaints@westfield-sportscar Quote Link to comment Share on other sites More sharing options...
Deanspoors Posted February 26, 2016 Share Posted February 26, 2016 Hopefully the mailbox isn't full 1 Quote Link to comment Share on other sites More sharing options...
Formy Posted February 26, 2016 Author Share Posted February 26, 2016 Looks like it is Delivery has failed to these recipients or groups: complaints@westfield-sportscars.co.uk This message was rejected by the recipient email system. Please check the recipient's email address and try resending this message, or contact the recipient directly. Quote Link to comment Share on other sites More sharing options...
Rhett Turner - Black Country AO Posted February 26, 2016 Share Posted February 26, 2016 try complaint@westfield-sportscars.co.uk this is the address on their web site Quote Link to comment Share on other sites More sharing options...
Dave Eastwood (Gadgetman) - Club Chairman Posted February 26, 2016 Share Posted February 26, 2016 Looks like it is Delivery has failed to these recipients or groups: complaints@westfield-sportscars.co.uk This message was rejected by the recipient email system. Please check the recipient's email address and try resending this message, or contact the recipient directly. As Rhett said - there's no "s" in the complaint@ email address. complaint@westfield-sportscars.co.uk is a group email address so goes to several members of the team at the factory, it also initiates a proper recording/tracking process for the complain being reported and allows them to monitor the case. (They discussed it with us at the open day a couple of years ago.) Quote Link to comment Share on other sites More sharing options...
Formy Posted February 26, 2016 Author Share Posted February 26, 2016 UPDATE Following my complaint Simon Westwood has replied to say that they will deal with the matter internally with their distributor and won't be liable for the shipping. I just want to get my car back now, I still need to get it on the rollers following the TB upgrade before the summer! 2 Quote Link to comment Share on other sites More sharing options...
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