ADT ALARM COMPANY

[Petemac]

I am about to go head to head with this company, 2 reasons, 1st the cost, the price for my alarm has risen 3.5% since last year and 2nd the service has not been very good, has anyone had similar issues with this company? on 2 occasions they have failed to turn up when we have given them dates to attend our home for a service to our alarm system. I am curious to hear if other people have had any issues with this company.

 

Thanks in advance.

 

Pete

[Dave Eastwood (Gadgetman) - Club Chairman]

First off, apologies if anyone on here works for them...

 

We've got lots of customers stuck (their words) with them, (ADT seem to be the default setting on a lot of the big houses), they're also universally loathed by all the customers of mine at least, that use them. But practically all are also "locked in" with service contracts etc.

 

Have met lots of their engineers and installation teams. Some of their engineers have been really decent guys. On the other hand, on one job, some of the install team were so dodgy, we. Ended up warning the householders to keep an eye on them and not leave them unattended whilst in the main house! (We overheard an extremely worrying conversation when a couple of the team thought no one was around).

[Petemac]

Dave, thanks for the reply, interesting comment regarding being "universally loathed" this is not a dig at what I am sure are very good engineers "when they have turned up" they have been very good, but I'm getting a little cheesed off at paying for a service and do not receive that said service, part of my home insurance requires me to prove a service has been conducted in order for it to be valid and when they fail to deliver I get very irate, I pay quite a decent sum of money to have my home protected that fee includes a service. They are very good at a taking 3.5% increase.

I am on a rolling monthly contract at the moment so I may well serve them notice of my intention to leave, and then get another supplier

Pete

[Dave Eastwood (Gadgetman) - Club Chairman]

Yep, that's why I specifically separated the field service engineers out - I've met some really good ones who seemed as frustrated with the ADT management as anyone else. (Some, and I'm sure it's only some, of the members of the installation teams on the other hand...)

[Lyonspride]

I too have heard of very poor management within the organisation and I actually know (via a friend) one of the field service guys.

 

I guess they're a large company these days, big enough that management can attempt to run the business without having ever met a customer face to face, or without actually ever trying to do the job that their subordinates do every day.

[SootySport]

I too have heard of very poor management within the organisation and I actually know (via a friend) one of the field service guys.

 

I guess they're a large company these days, big enough that management can attempt to run the business without having ever met a customer face to face, or without actually ever trying to do the job that their subordinates do every day.

Ain't that the truth!

 

Any company that has Field Service Engineers wants them in and out of a house as quick as possible. As the management see our jobs, we just walk in, turn on a switch or connect 2 wires together and Bob's yer uncle it all works,  onto the next job.