RoboS Posted July 2, 2014 Share Posted July 2, 2014 Whats up with Westfield again ? I want to place an order for several hundred pounds, but they dont answer the phone and ignore messages and faxes. I know they have been at Goodwood but ignoring calls for 1 week ?? I dont run my business like that or i would not have one. Wonder what comments will follow? Rob Quote Link to comment Share on other sites More sharing options...
Paul Aspden Posted July 3, 2014 Share Posted July 3, 2014 Heard from them yet Rob? Quote Link to comment Share on other sites More sharing options...
Arthur Posted July 4, 2014 Share Posted July 4, 2014 I want to order a std Westfield exhaust (which their website says is in stock !!!) but they won't answer the phone - another £300 order lost to Westfield. Quote Link to comment Share on other sites More sharing options...
Captain Colonial Posted July 4, 2014 Share Posted July 4, 2014 Wonder what comments will follow? Can I be the first to snark at you spelling "Westfield" wrong in the thread title? I'm trying to get to see Julian at the factory next week, and the parts issue is going to be one of things we will discuss. It's not my place to tell them how to run the factory of course, but I will cover the member comments made in here and encourage them to explain more fully to the members how the system works and what issues they have from their side, and hope they will take any positive suggestions we make on board. Quote Link to comment Share on other sites More sharing options...
BudSlater Posted July 4, 2014 Share Posted July 4, 2014 My experience is the same. I got a PM off the factory on here, because I put up a WANTED: Duractec conversion parts. Great, some proactiveness from the factory offering to do me a deal on engine mounts, exhaust etc etc So at the end of May, I was interested and to this date I've heard nothing since. So I can't order from them as if they are this slow / not responding when they don't have my money, what are they going to be like when they do have it? Very very concerning, especially if I need to buy something following an off and bendage! Quote Link to comment Share on other sites More sharing options...
Speed Freak Posted July 4, 2014 Share Posted July 4, 2014 other than the obvious gripe about in stock or not in stock items...- what bothers me as well is that westfield charge a premium for their goods. Now up until now I wasnt too bothered about paying the premium, as I wanted to support my factory, and I felt that I got a good service. The thing tho now is that we can source most of westfields items much cheaper elsewhere, and we would receive these items mostly within just a day or two so no faffing about, no delays, and no lack of support- so where is the incentive to support our factory? Quote Link to comment Share on other sites More sharing options...
MarkFRST Posted July 4, 2014 Share Posted July 4, 2014 Their website is poor at the moment as I found out and everything has to show in stock so don't believe what is says! If they don't show 'instock' then the parts disappear from the website altogether so they told me. I've always been impressed with them replying to e-mails, Russ has been great, but I have sent a couple recently and had no reply at all. Cant always get through on the phone so will have to look elsewhere for parts. Quote Link to comment Share on other sites More sharing options...
Nic Chase (NICO) - Shropshire & Mid-Wales AO Posted July 5, 2014 Share Posted July 5, 2014 Trying to be positive here. Called parts at 17:10 on Thursday evening left a message for Hannah to call me. She called back 08:00 Friday morning. Not bad service!! Quote Link to comment Share on other sites More sharing options...
SteveD Posted July 5, 2014 Share Posted July 5, 2014 scott wuver , while your there tell them to answer my calls to I would like to place a order for about £1900 but cant get them to respond 1 Quote Link to comment Share on other sites More sharing options...
Murraymint Posted July 5, 2014 Share Posted July 5, 2014 Scott….ask if my RAC roll bar is ready yet…lost count how many months it's been now…did get an e-mail from Russ, but nothing since.. 1 Quote Link to comment Share on other sites More sharing options...
James Spicer Posted July 5, 2014 Share Posted July 5, 2014 Same experience here. Sell up and by Caterhams boys! Quote Link to comment Share on other sites More sharing options...
Dave Eastwood (Gadgetman) - Club Chairman Posted July 5, 2014 Share Posted July 5, 2014 Same experience here. Sell up and by Caterhams boys! You won't find that much difference I'm afraid. Though their parts site does show much of the gear on back order with no due date. And yes, if affects their new builds too, as seen in the long running Blatchat thread about the guy who had to wait nearly six months for an R500 fuel pump. (They're a modified pump and couldn't be sourced anywhere, even by Caterham). Quote Link to comment Share on other sites More sharing options...
SteveD Posted July 5, 2014 Share Posted July 5, 2014 dave aren't there pumps modified rs focus pumps , as in you just unclip a plastic pipe and that's it job done Quote Link to comment Share on other sites More sharing options...
Dave Eastwood (Gadgetman) - Club Chairman Posted July 5, 2014 Share Posted July 5, 2014 Not the R500 ones in question. Quote Link to comment Share on other sites More sharing options...
pickmaster Andy Lowe Posted July 5, 2014 Share Posted July 5, 2014 Just a thought but a year ago I was after a gear extension £98 plus vat nothing arrived so bought from rally design £48 arrived next day Why don't Westfield buy from anywhere once they have the order and drop ship direct to customer Win win Quote Link to comment Share on other sites More sharing options...
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