The Molestrangler Posted May 27, 2014 Share Posted May 27, 2014 Just wanted to say thank yo to Mark and John at Wunoff, especially in the light of the poor service being reported from Westfield. Ordered a 6" repackable exhaust from them, price confirmed and paid by bank transfer. Exhaust turns up 48 hours later with 'standard' Westfield link pipe. Silencer fits a treat but link pipe has the wrong bend radius. E mail to Wunoff at 10.30 pm, read by them at 06.19 the following morning, phone call at 08.00 to discuss the issue. New link pipe arrived in the post the following morning, all fitted and sorted. Rang Mark to find charge for the new link pipe only to be told not to worry, all part of their service. It has to be said the quality of the exhaust matches their customer service, both first class. I certainly wouldn't hesitate to recommend them to anyone. Mark & John, many thanks. Ian 1 Quote Link to comment Share on other sites More sharing options...
Rab (bombero) Reid Posted May 27, 2014 Share Posted May 27, 2014 +1 from me for WunOff! Quote Link to comment Share on other sites More sharing options...
Terry Everall Posted May 27, 2014 Share Posted May 27, 2014 John and Mark have always looked after Westfield guys and provide a bespoke efficient service Quote Link to comment Share on other sites More sharing options...
deanoecosse Posted May 27, 2014 Share Posted May 27, 2014 How does the cost compare with Westfields offering? I need a new exhaust and would prefer not to give my business to Westfield in light of their shabby service Quote Link to comment Share on other sites More sharing options...
Rory's Dad Posted May 27, 2014 Share Posted May 27, 2014 How does the cost compare with Westfields offering? I need a new exhaust and would prefer not to give my business to Westfield in light of their shabby service Westfield do not provide a shabby service. You are comparing apples with pears. Yes Wunoff are great guys and provide a great service but all they do is connect stainless pipes and cans together. For a truck or a Westy - it's just a matter of scale. How many parts do Westfield stock - I've no idea - maybe a couple of thousand?? And each and every one is provide by an outfit like Wunoff with the exception of course of the frames, suspension and bodywork. Please be reasonable 1 Quote Link to comment Share on other sites More sharing options...
deanoecosse Posted May 27, 2014 Share Posted May 27, 2014 Westfield do not provide a shabby service. You are comparing apples with pears. Yes Wunoff are great guys and provide a great service but all they do is connect stainless pipes and cans together. For a truck or a Westy - it's just a matter of scale. How many parts do Westfield stock - I've no idea - maybe a couple of thousand?? And each and every one is provide by an outfit like Wunoff with the exception of course of the frames, suspension and bodywork. Please be reasonable Sorry Martin but I disagree with you, as would numerous others on the forum, Westfield do provide a shabby service and its been a common complaint since i bought my kit 4 years ago. I lost count of the numerous missing parts I had and having to call to chase those parts and get them to send what I'd paid for wasn't an easy ride. How many times have people had to chase parts or been promised a phone call with an update and phone call never comes. Regarding the current website issues, its 2014 for fu** sake, computers are running everything, so it is not difficult to run a webstore showing accurate stock levels and you absolutely should not be taking money from customers for items when you don't have items in stock unless its a special order. For example, I'm looking to order a pair of harnesses tonight from another supplier and when I tried to add them to my basket they showed "out of stock" so I was unable to order them and will go elsewhere. Yet Westfield seem unable to do this, why? I'd love to support the company, i love my car but the countless stories from disgruntled owners who can't get parts doesn't entice me to spend my money with them. As for your "how many parts do Westfield stock?". Well i'll ask you a question, "how many items do Amazon stock?" a helluva lot more than Westfield, but the difference is, if Amazon have an item out of stock, they won't let me place an order! Quote Link to comment Share on other sites More sharing options...
Rab (bombero) Reid Posted May 27, 2014 Share Posted May 27, 2014 How does the cost compare with Westfields offering? I need a new exhaust and would prefer not to give my business to Westfield in light of their shabby service Hi Dean, if you can recall my system, it's a WunOff. The turns aren't as acute as the Westfield standard system, which helps with performance. Their systems are well crafted and their after sales is very good! @Martin, I don't want this thread to go (too far) off-topic, but I doubt Westfield stock thousands of items judging by all the other threads suggesting otherwise. I suggest that Dean's short comment on 'shabby' simply encapsulates the numerous other issues being experienced by others, and arguably, it is a service of some wanting. @Dean, if you'd like some pics of mine, just PM or email me. Quote Link to comment Share on other sites More sharing options...
Rab (bombero) Reid Posted May 27, 2014 Share Posted May 27, 2014 @Ian, to expand on my experience of WunOff, I required some welding where this had cracked between the pipe and entrance to the can - lasted well for a 10 year old system. They offered to repair it free of charge and repack it if required - I just had to cover the postage. Took the time to talk on the phone. Quote Link to comment Share on other sites More sharing options...
Mark (smokey mow) Posted May 27, 2014 Share Posted May 27, 2014 As for your "how many parts do Westfield stock?". Well i'll ask you a question, "how many items do Amazon stock?" a helluva lot more than Westfield, but the difference is, if Amazon have an item out of stock, they won't let me place an order!Not defending any party here for poor customer service but in the case of Amazon it is a matter of scale. By virtue of their size they have both a considerable income and the resource available to them to offer a first class webstore. They have to do this as they don't have a retail counter you can visit or a phone number that can be dialed to purchase their products. At the opposite end of the spectrum however is the small companies such as Wunoff. Their products cannot be bought through the internet and instead you have to talk to them enjoy the personal service of talking through your order over the phone or face to face. Somehwere in the middle of these sits Westfield, who as a company with less than 20 employees is operating a basic web-store in conjcution with their parts counter and telephone lines. It's still not perfect, but it's a lot better than the old one it replaced a year ago. The Wunoff Silencer is a lovely piece of kit, as is the Westfield one equally so. Personally I buy the best product that fit's my budget and I don't mind if that means waiting a while. if I'm concerned about delivery lead times, whoever the company I always pick up the phone to place my order. Quote Link to comment Share on other sites More sharing options...
The Molestrangler Posted May 27, 2014 Author Share Posted May 27, 2014 Guys, Sorry if I have stirred up a hornets nest, all I wanted to do was express an opinion. As a Fleet Sales Manager for a Volkswagen dealership I know how important customer service and response times are and Wunoff, as an engineering company are first class at it. They put a lot of companies to shame and I wasn't wanting to pick on Westfield who already seem to be getting a real kicking, all I was trying to do as point out that anyone looking to invest a fair amount of hard earned cash could do a great deal worse than look this company up. I am sure there must be other companies out there that are equally as good and if so good luck to them as they deserve to succeed, in this country we are quick to pick fault but slow to praise. Well done Wunoff, hope you continue to succeed where others have failed. Ian 1 Quote Link to comment Share on other sites More sharing options...
Rory's Dad Posted May 28, 2014 Share Posted May 28, 2014 Amazon?Westfield/Wunoff - all different scales so all different problems. Westfield are in the most challenging position here - it's the nature of the beast. Yes they have some specific issues and they need fixing (and they are fixable). But if you go to Westfield and visit and talk to the stores people you will understand why IMO they are not "shabby". See below: shabby ˈʃabi/Submit adjective adjective: shabby; comparative adjective: shabbier; superlative adjective: shabbiest 1. in poor condition through long use or lack of care. "a conscript in a shabby uniform saluted the car" synonyms: run down, down at heel, scruffy, uncared-for, neglected, dilapidated, in disrepair, ramshackle, tumbledown; More scruffy, well worn, worn, old, worn out, threadbare, moth-eaten, mangy, ragged, frayed, tattered, battered, decrepit, having seen better days, falling apart at the seams; faded, dowdy; dirty, grubby; informaltatty, ratty, the worse for wear; informalraggedy, raggedy-ass; informalwarby; rareout at elbows antonyms: smart, upmarket, new, in good condition dressed in old or worn clothes. "a shabby fellow in slippers and an undershirt" synonyms: scruffy, well worn, worn, old, worn out, threadbare, moth-eaten, mangy, ragged, frayed, tattered, battered, decrepit, having seen better days, falling apart at the seams; More antonyms: new, in good condition 2. (of behaviour) mean and unfair. "Snooping, was he? That's a shabby trick" synonyms: contemptible, despicable, dishonourable, disreputable, discreditable, mean, mean-spirited, base, low, dirty, shameful, sorry, ignoble, unfair, unworthy, ungenerous, unkind, ungentlemanly, cheap, shoddy, unpleasant, nasty; More antonyms: decent, honourable Apologies for my pedantic manner Well done Wunoff, hope you continue to succeed where others have failed. Agreed - I'm a happy customer of theirs too Quote Link to comment Share on other sites More sharing options...
JOCKER Posted May 29, 2014 Share Posted May 29, 2014 I too had a similar service from Wunoff and would highly recommend. Excellent service and product. I would be offended if I was Wunoff by the 'all they do is connect pipes together' statement. Utter dribble. In the same respect all Westfield do is take a part of the shelf and post it. For the record they forgot to do this with a part I ordered. Twice. They are not apples and pears. They both provide a service and they both have customers. They are exactly the same. Businesses need customers. There is no excuse for shabby service, especially in a small business. Unless of course you don't care for your customers. Quote Link to comment Share on other sites More sharing options...
ALLADDIN Posted May 29, 2014 Share Posted May 29, 2014 I can't see Westfield having much in the way of web sales - it's near impossible to find anything on the website ! Quote Link to comment Share on other sites More sharing options...
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