Westfield Parts again!

[Ragged Racing]

A bit of a moan i'm afraid.

 

Ok so I haven't ordered anything from Westfield for quite a few years now. Needed some new carbon effect cycle wings, went online last night and ordered 2, said they were in stock, great should get them in a few days. Perfect!

Had an email this morning saying they are out of stock, and will take four weeks to be delivered. So I replied by saying the system said they are in stock so whats the problem. Due to a problem with the Westfield parts system they have to put that they are in stock for them to show up on the system! Even though the items are not in stock!

Is it me, or is this just backwards! Very frustrating for the customer, and not good enough in my opinion in this day and age of technology.

[SootySport]

That exact same problem has been mentioned before, a few times. 

[Dave Eastwood (Gadgetman) - Club Chairman]

And it isn't a problem unique to Westfield, but does need a solution.

[Speed Freak]

best thing to do is not to buy online, but to call and place your order, AFTER you find out if things are ACTUALLY in stock...

That is if you manage to get through due to the high levels of phone calls!

[Captain Colonial]

And it isn't a problem unique to Westfield, but does need a solution.

 

+1 and have to agree here.  I do not wish to rain on their parade or get into a blame game towards anyone at all   But whatever the issue is, this most definitely needs sorting.  Even our little old boardroom Store has stock level settings for anything you buy directly from the club, i.e. Blyton packages, etc. and shows "Out Of Stock" when it runs out.  Please guys, we want to buy from you whenever we can, but it would be helpful if it showed correct stock levels and if out of stock, the estimated lead time.  I can't imagine it's much fun calling the customer who ordered in good faith to tell them it's not in stock, and the resources to do that and to process refunds afterwards must take valuable time.

 

We'll understand if you just tell us up front.

[Hellski]

+1 and have to agree here.  I do not wish to rain on their parade or get into a blame game towards anyone at all   But whatever the issue is, this most definitely needs sorting.  Even our little old boardroom Store has stock level settings for anything you buy directly from the club, i.e. Blyton packages, etc. and shows "Out Of Stock" when it runs out.  Please guys, we want to buy from you whenever we can, but it would be helpful if it showed correct stock levels and if out of stock, the estimated lead time.  I can't imagine it's much fun calling the customer who ordered in good faith to tell them it's not in stock, and the resources to do that and to process refunds afterwards must take valuable time.

 

We'll understand if you just tell us up front.

Here here, well said Mr Chaiman

[Kalli]

As a backup, as mentioned; call them. I found the website a right PITA given I got the same issues. However after talking to Hannah, she's sorted me out along with a few others since I believe. Cant sing her praises enough. Unless I get a secret discount when I buy the next shiny item from them nudgenudge.

[Ben-H]

I had the same problem today, mentioned here

http://forum.wscc.co.uk/forum/index.php/topic/107639-westfield-factory-get-it-together/page-5#entry1136606

[Ragged Racing]

As a backup, as mentioned; call them. I found the website a right PITA given I got the same issues. However after talking to Hannah, she's sorted me out along with a few others since I believe. Cant sing her praises enough. Unless I get a secret discount when I buy the next shiny item from them nudgenudge.

 

The trouble is, that I along with allot of other people are up to there necks in it during the day and find it difficult to use the phone especially at work. So using the online store late at night is ideal for me as I do most of my other ordering this way, and don't normally have any problems. If the idea is to phone, then why bother having an online store if it's not reliable enough. So many companies are online now, so Westfield needs to sort this out as I'm now looking for third party wings!

[Ragged Racing]

Well, had a phone call from Russell in Westfield parts yesterday, to tell me that they have managed to get me some cycle wings and would sent out straight away. They arrived today, but to the wrong shipping address but never mind luckily the Mrs was in! 

So I appreciate the effort made to sort me out with some wings very quickly, but have to wonder how and why they were able to suddenly get me some, when they said four weeks delivery.

[Kingster]

Hope they didn't nick the ones that are supposed to be with my kit that I pick up next week!

[Terryathome]

Order over the phone and ask them to check stock while you wait on the phone. Did it twice now and got my things next day so great delivery.

 

Terry

[Rory's Dad]

The people who produced the stores website need a supercharged S2000 engine up their   

 

I'll mention it to Julian tomorrow at Bancroft Mill.

[Rory's Dad]

I'll mention it to Julian tomorrow at Bancroft Mill.

 

Err, make that next Sunday, not this one!         

[Ben-H]

Does anyone have an email address for the managing director at Westfield?

8 weeks after paying for parts shown as stock on the website, and still haven't received them, nor can I get any straight answer from the parts department, despite many attempts to phone to resolve the issue.