Is there a company more inept than BT

[Young Pretender]

Conversely firms like SKY and O2 are very good at managing closures.  They see it as an oppotunity to sell you more.

[SootySport]

I notice a few companies especially insurance companies have a special phone number to cancel accounts. You call the them and they ask why you are closing your account, if you say because of the cost then they magically offer a monthly reduction.  Actually it's a good idea  using  these lines to reduce your outgoings and get better deals.  If you have to close an account not related to cost then that gets sorted as well.

[davidgh]

[Purely personal opinion based on long experience]

I've been a BT customer at this address for four years. They have succeeded in getting engineers to me to install new stuff on two occasions. Yet "customer service" (charming people, but with a rather limited grasp of English) maintain that no engineer can come out to fix my current problems because they don't have my correct post code on their files. When I asked how they got here to install Infinity, I was told those people were "contractors". So, where did the contractors get my address? Oh, and it takes at least 24 hours to correct my post code. 

If BT had any competition, natural selection would have seen them extinct years ago.

Goodness, I hate with a vengeance incompetence, ineptitude, and complacency.

[/Purely personal opinion based on long experience]

[dombanks]

How about the post office....

[SootySport]

[Purely personal opinion based on long experience]

I've been a BT customer at this address for four years. They have succeeded in getting engineers to me to install new stuff on two occasions. Yet "customer service" (charming people, but with a rather limited grasp of English) maintain that no engineer can come out to fix my current problems because they don't have my correct post code on their files. When I asked how they got here to install Infinity, I was told those people were "contractors". So, where did the contractors get my address? Oh, and it takes at least 24 hours to correct my post code. 

If BT had any competition, natural selection would have seen them extinct years ago.

Goodness, I hate with a vengeance incompetence, ineptitude, and complacency.

[/Purely personal opinion based on long experience]

 It the systems Dave, never the people-------so they tell us.

[Captain Colonial]

PayPal.

 

I think you'll find it hard to top that for ineptitude.

[Norman Verona]

I have my address clearly and correctly entered on my UK bank internet account. So why do we get letters with the address spelt wrongly.

 

If I had designed the system I would get the system to check if it had a customer entered address first and use that before going to a processing centre entered address, which is likely to be wrong.