Is there a company more inept than BT

[greenandmean]

Mother in law has gone into a care home and we need to cancel her old phone line, simple and common enough occurance one would think, NOT if you are with BT.

Despite in excess of 2 1/2 hours on the phone my wife is still waiting for someone to answer, made more annoying by the recorded voice repeatedly saying we are very busy but someone will answer shortly!!!!

While she is on the phone I have been trying on line to cancel, numerous sites selling services (now there is a misnomer coming from BT) but no way of cancelling anything. Going around in circles and keep coming back to the same menu telling me what notice they require to cancel and how much it will cost but no way of actually doing it.

Why cannot a company like BT get a web site that can actually work instead of just going back repeatedly telling you to ring a number that no one answers.

We are not with BT but as Carol says if we were we would also be cancelling our account if this is an example of their customer service.

Makes my p*** boil this type of incompetance and poor service.

[Young Pretender]

Could try calling the sales line whilst your wife is still on hold and see who gets answered first?  Might be quite a fun way to vent some frustration on an unsuspecting sales person.  (orrible suggestion  )

[peterg]

Cancel direct debit/standing order, write to BT (at address on last bill) and send recorded delivery stating what has happened and that payment has stopped and ask for final settlement bill

 

oh, and do what the youngster says and call the sales line

[SootySport]

Cancel direct debit/standing order, write to BT (at address on last bill) and send recorded delivery stating what has happened and that payment has stopped and ask for final settlement bill

 

oh, and do what the youngster says and call the sales line

Yes, do this and let that be the end of it.    These days cancelling services on line is impossible, they just don't cater for it. 

[User0083]

Orange are worse!

Long story, but I had issues I spend half hour explaining! Ended up paying 12 month contract at £45 a month for 8 txt's and 7 mins of calls! Numerous promises up until 32 days of having the contract, then told I could not cancel the contract as I had it more than 30 days!

[dombanks]

I dare you to try finding a number to call virgin on their website ... Whoever designed that site should win an award

[pickmaster Andy Lowe]

Orange are worse!

And talk talk

[Norman Verona]

I wouldn't call them inept. I think their rather clever. Wish I could sell something with little back up service and no way the customer can cancel the contract.

[Captain Colonial]

I dare you to try finding a number to call virgin on their website ... Whoever designed that site should win an award

 

150 for customer service, 151 for fault reporting.  Took me a while to find that as well.

[Norman Verona]

Scott, I remember those number from years ago. Must admit I'd forgotten them.

 

When I started the current business I was working from home. The telephone cables in the village were tin and over 50 years old. BT didn't have a budget to replace them but had an engineer parked in the village constantly repairing broken cables. Our internet was so bad that I eventually phoned the Chairman's office. I got high level complaints and made a note of the DD number. The young lady was very good. She understood the problem, and sympathised.  More to the point she got it fixed. 

[ajpearson]

The RAF are more inept

[Bubba]

I work for a large retailer and we use BT for some lines. The level of incompetence is amazing and seen regularly, the most recent one was to cancel 10 lines that were literally just installed in a new branch with no reason whatsoever!

[dombanks]

150 for customer service, 151 for fault reporting.  Took me a while to find that as well.

now do it when your phone is broken....lol

 

a conversation between me and an engineer.

 

V: how can i help

M: im calling cos my phone is broken. there is no dial tone and i cant make calls/recieve calls

V:ok sir thats no problem, are you calling from the phone

M:no m calling cos my phone is broken. there is no dial tone and i cant make calls/recieve calls

 

{after some security etc}

V:i have to put you on hold to check the line.

M:thats ok

V;ive checked the line and there is a fault, we will have to send an engineer.

m:ok

v:are you calling from your vigin phone

M: no im using a different phone, cos my phone is broken. there is no dial tone and i cant make calls

V:ah ok yes i checked the line and it is broken, the engineer is booked he will call before he arrives to confirm

M: Which number

V:your home phone

M so the phone that im calling about m calling cos my phone is broken. there is no dial tone and i cant make calls/recieve calls

V: yes sir

M: but its broken

V Ah yes, so how are you calling now?

 

i take it you get the picture how this conversation went

[Captain Colonial]

now do it when your phone is broken....lol

 

Exactly!   It's even better when they have a site where they tell you if there's a local broadband fault that you can't access because your broadband is down!

[iain m]

I just closed an account after many years with a major bank, their return letter started " thank you for closing your account" priceless