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Hi Gentlemen New to Forum I am not a words man but love Information just in case you don't know hear goes! Sorry to say it does not apply to Scams New Guide Lines Consumer Rights Directive in UK From 13 June 2014 the Consumer Contracts Regulations, which implement the Consumer Rights Directive in UK law, came into effect. The regulations apply to items bought online, at a distance, or away from a trader's premises (for example, at home or at work). Cancelling goods Your right to cancel Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. If your order consists of multiple goods, the 14 days runs from when you get the last of the batch. This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back. Your right to a refund You should get a refund within 14 days of either the trader getting the goods back, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is the sooner. A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which a customer can handle the goods is the same as it would be if you were assessing them in a shop. Refunding the cost of delivery Refunding the cost of delivery The trader has to refund the basic delivery cost of getting the goods to you in the first place, so if you opted for enhanced service eg guaranteed next day, it only has to refund the basic cost. Exemptions There are some circumstances where the Consumer Contracts Regulations won’t give you a right to cancel. These include, CDs, DVDs or software if you've broken the seal on the wrapping, perishable items, tailor-made or personalised items. Also included are are goods that have been mixed inseparably with other items after delivery. Always check the t&cs 14 days is the minimum cancellation period that consumers must be given and many sellers choose to exceed this, so always check the terms and conditions in case you have longer to change your mind. Delivery of goods The Consumer Contracts Regulations say that goods must be delivered within the time frame you agree with the seller. If no time frame is agreed, the seller has to deliver 'without undue delay' and at the very latest not more than 30 days from the day after the contract is made. The Consumer Contracts Regulations make it clear that the seller is responsible for the condition of the goods until the goods are received by the consumer, or by someone else they have nominated to receive them on their behalf like a neighbour. Check the t&cs to ensure that you are not agreeing to a neighbour receiving your order without your explicit consent. Pre-ticked boxes The Consumer Contracts Regulations make it clear that a trader won’t be able to charge a consumer for an item where it was selected for the consumer as part of that purchasing process, rather than the consumer actively choosing to add it to their basket. For example, retailers are not allowed to charge for an extended warranty if it was added into your basket as a result of a pre-ticked box. If a company does charge you in this way, you are entitled to your money back. © Which? 2015
