EH are well known for being a bunch of "see you next tuesdays", it's the management, they treat the staff like poo, don't give them enough time to complete their jobs, blame them when stuff either goes wrong or isn't done quickly enough, sack them one way or another (because apparently sacking people encourages others to work harder) get new staff and the problems continue, rinse/repeat and decades later nothing has changed.
To be fair though, it's pretty much the same with most car dealerships. I simply have some inside knowledge that may or may not be from a Stourbridge EH employee, past or present.
It angers me really, because managers should be held to account for their failures and not be allowed to pass the buck onto people who are just trying to earn a living.