A week before I bought the ASBO last year (with me being a cynical chap) I thought to myself " better get some breakdown cover " so I made a guys day at the supermarket and purchased a years worth of the RAC's finest peace of mind....... then got my Quote from Adrian Flux, paid and sat back to wait for the documentation, 2 maybe 3 days and it arrived, "what's this Flux Rescue?" i said on the phone to them, they said "it's included in the policy sir"...... I specifically asked "have I paid extra for this?"..... "No sir, it's included in the policy"..... so kicked my own rear for jumping the gun and buying the RAC package....
A whole year later and not a beat missed from the ASBO I told the RAC not to renew me as I get some great cover with my Insurance policy......, then get the renewal.
Itemised listing...... 'Flux Rescue £36'..... "Eh say's I"...... Ring up and ask why I've got to pay for it this year, "you paid for it last year sir"........
In short they Bundled me and I caught them at it, I raised a complaint today and told them if they wanted me to renew they would give me a years Rescue for free.....
There was a superb customer service lady who listened to me very carefully and hey presto they agreed with me and I'm a happy bunny once more.....
Victory is mine..... all mine.....
Nem..............